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Maytag centennial. Load the washer. It first dwells on "sensing"

Customer Question
and then the "wash" green...
Maytag centennial. Load the washer. It first dwells on "sensing" and then the "wash" green light comes on -- and it just sits there. For over an hour now. What to do? We've tried starting the process over with the same result. Any other ideas?
Submitted: 3 years ago.Category: Appliance
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Answered in 2 minutes by:
5/19/2015
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,238
Experience: 9+ years being an appliance technician with factory training.
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Hello, and thank you for using this service. I'll be helping you with your problem today.So I just want to start by saying if I was in your house, I'd go through diagnostics and see what error code you're getting, but I've tried to explain how to do this to many people and for some reason they just can't get the sequence to work. So by far, the most likely thing that will cause this issue is your actuator. There is an actuator motor below the tub that switches the shifter next to the motor. This is the part that shifts the gear case into the correct position to start washing or spinning and if it doesn't move to the correct position the washer will just sit there sensing and such. To access this part, you need to unplug the washer, tip the washer backwards, and remove the 2 screws going into the plastic cover near the back left corner. That will allow you to access the motor and the actuator to the right of the motor. Remove the screws going into the actuator and replace the actuator. Below is a link to the actuator if you want to replace it.CLICK HERE for actuatorNow, if you wanted to give it a shot and see if you can pull up an error code, here is the sequence you'll need to go through to display the error code.1. Be sure the washer is in standby mode (plugged in with all indicators off). (press and hold the start/cancel button for 3 seconds to turn everything off)2. Perform the following sequence of movement using the cycle selector knob. NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.RESET - Rotate cycle selector knob counterclockwise to clear sequence.a. Rotate cycle selector knob clockwise one click and wait 1⁄2 second. b. Rotate cycle selector knob clockwise one click and wait 1⁄2 second.c. Rotate cycle selector knob clockwise one click and wait 1⁄2 second. d. Rotate cycle selector knob counter-clockwise one click and wait 1⁄2 second. e. Rotate cycle selector knob clockwise one click and wait 1⁄2 second. Now you are in diagnostics. Turn the knob until just the "DONE" LED is illuminated. Push START. Now turn the dial one click and now the error code is displayed in the form of LEDs along the progress line. Just note which lights appear and let me know and I can tell you what error you're getting. There will be 2 sets of lights that appear and I need both sets to know what error you're getting.We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
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Customer reply replied 3 years ago
Looks like this is beyond our capacity to deal with at the homeowner level. Thanks. We're done.
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Alright well I wish you only the best.
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Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with? If not, please remember to rate my service to complete our conversation.
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