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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My freezer on my Whirlpool model MSD2351EW stopped working.

Customer Question

My freezer on my Whirlpool model MSD2351EW stopped working. Apparently one of my grandchildren left the door ajar, for it was not noticed for a long time as everything in the top of the freezer was thawed the bottom was still frozen. The ice in the ice maker had begun to melt and water was leaking onto the floor. I took out everything in the ice compartment and turned the thermostat to #4 left it over night thinking it would re stabilize but it has not. Please help
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Guru replied 2 years ago.
Thanks for your question.
Is the fan running in the freezer?