Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My whirlpool frost free freezer model number ev160nztq02 keeps…

Customer Question
My whirlpool frost free freezer...
My whirlpool frost free freezer model number ev160nztq02 keeps freezing up in the back and ice cream is melting but temps say 15-17 deg F. Defrosted and tried again and same thing happened
Submitted: 3 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 17 minutes by:
5/19/2015
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
Experience: 9+ years being an appliance technician with factory training.
Verified
When you defrosted the freezer did the freezer start working again?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Yes but not correctly was not freezing well. We just plugged it in and it is hot to the touch on both sides
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
OK so you need to remove the lower back panel inside the freezer. Is the fan above the silver coils running? Look at the silver evaporator coils and are the coils packed with frost? Lightly frosted from top to bottom? Some frost on top but not on bottom? No frost?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Yes running no frost yet but ususally have frost on condenser
Customer reply replied 3 years ago
We just plugged it in 5 min ago. This is the third attempt.
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Is the fan above the coils running? Give the unit 15 minutes and tell me how the frost looks like on the coils.
Ask Your Own Appliance Question
Customer reply replied 3 years ago
It has frost from top to bottom
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
ok and is the fan above the coils running?
Ask Your Own Appliance Question
Customer reply replied 3 years ago
Yes
Customer reply replied 3 years ago
What would make it hot to the touch on the sides
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
OK then your compressor is overheating and cutting out when it shouldn't be. When you plug the unit in to begin with the sides will always be hot for the first 24 hours or so as the compressor runs a lot to cool the refrigerator down. But the fact that the temperature is never getting down to the correct temperature means that the compressor is just running forever or cutting out from overheating and turning back on when it cool down. The compressor would need to be replaced to resolve this issue I'm afraid to say. Either the compressor is inefficient or its overheating, either way the compressor would need to be replaced. We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 3 years ago
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with? If not, please remember to rate my service to complete our conversation.
Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
89,257 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

89,257 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My whirlpool refrig bottom coils/air vents have frosted over
my whirlpool refrig bottom coils/air vents have frosted over and the compressor keeps running. how do i defrost the ice covering the bottom freezer vents? … read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,803 satisfied customers
My side-by-side is purchased in 2001 (approx) is running
My side-by-side is purchased in 2001 (approx) is running constantly - freezer (compressor inside??) keeps freezing up - refrigerator part is not keeping things as cold as it should - fairly warm - fre… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,345 satisfied customers
I have a kenmore upright freezer model# *********** that isnt
I have a kenmore upright freezer model# *********** that isn't freezing. At first it was holding steady at 40 deg. unloaded all of the food and a couple days later it was back at 0 deg. Today back to … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a 2 door ref/freezer. Model FD5FYGX5503. Problem
I have a 2 door ref/freezer. Model FD5FYGX5503. Problem is every thing in the freezer freezes rock solid quickly except ice cream. Ice cream will not freeze good and solid. Why not?????… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a kitchen-aid Superba model KSSS48QHXOO, did well for
I have a kitchen-aid Superba model KSSS48QHXOO, did well for 13 years and then noticed ice cream becoming soft at the bottom drawer of my freezer. It was still making ice and everything else seemed fr… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a GE Profile side by side. Its about 7 years old. What
I have a GE Profile side by side. It's about 7 years old. What is the recommended temperature range for the freezer? My ice seems to periodically melt together, forming a large tangled web of ice, and… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
I have a GE dubble door frig with a bottom freezer. Model
I have a GE dubble door frig with a bottom freezer. Model number GFSS2HCYCS. Each day the ice maker makes ice and every thing looks fine. However, each night the ice melts some and freezes into a bloc… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I just purchaed a new home and it came with a 2007 GE side
I just purchaed a new home and it came with a 2007 GE side by side refrigerator (model #GSS23WGTA WW, serial #HL423011). The refrigerator seems to be working fine, it stays at the temperature that it … read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Defrost cycle comes on and melts everything, then quickly refreezes
Defrost cycle comes on and melts everything, then quickly refreezes leaving ice crystals and icicles everywhere.… read more
Jason
Jason
Regional Service Manager
Associate Degree
403 satisfied customers
Ihave a Westinghouse freestyle refrigerator Model No. RJ532T
Ihave a Westinghouse freestyle refrigerator Model No. RJ532T Serial No. 21653211. The unit runs but the freezer won't make Ice cream hard and the provision depart ment doesen't get very cold. I have m… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My refrigerator is a GE Model TBX22ZKC and my problem is that
My refrigerator is a GE Model TBX22ZKC and my problem is that the top Freezer will only get down to 17 to 14 deg. F. and the refrig temp. will only go to 52 - 46 deg. F, this is with the temp controls… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
89,257 satisfied customers
Maytag 24 french door ref cool on the top but freezes ice cream
Maytag 24 french door ref cool on the top but freezes ice cream like a rock on the bottom Temp settings for ref is 6 and freezer is set on 5 any ideas??… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My domestic built in kitchenaid refrigeartor gets to 3 F, in
My domestic built in kitchenaid refrigeartor gets to 3 F, in th freezer, but soy ice cream is kind of soft . In the mean time meat is rockhard. Is ther anything wrong, I just replaced the evap, and co… read more
built1950
built1950
Owner/operator/installer
High School or GED
206 satisfied customers
what is the likely problem when a freezer compartment of a
what is the likely problem when a freezer compartment of a GE Artica Profile only obtains a temperature of about -15 F?… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
I have a 3-4 year old non frosting deep freezer. Just suddenly
I have a 3-4 year old non frosting deep freezer. Just suddenly it isn't freezing well enough. Things like meat will stay frozen but things like bread, popcicles, ice-cream are very soft to melting. An… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
my ge profile artica (side by side) will not stay cold (both
my ge profile artica (side by side) will not stay cold (both freezer & refrigerater) I keep setting it lower, but it won't go. Presently freezer is at 27 degrees and refrigerator is at 50 degrees. For… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Deep freezer converted for kegerator using probe/temperature
Deep freezer converted for kegerator using probe/temperature control is not cooling. It was working fine at approximately 37 Deg F. Has been working for years with this setup, but when I set temperatu… read more
Bob Schauer
Bob Schauer
Retired
Vocational, Technical or Trade Scho
266 satisfied customers
Hello, I have a GE FUF20D upright freezer. It is around 8
Hello, I have a GE FUF20D upright freezer. It is around 8 years old and in really good shape. The problem is it quit freezing. It does keep the temp around 40 degs F so I was thinking perhaps it is st… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x