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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We are having trouble getting the door open, what is the p

Customer Question

we are having trouble getting the door open, what is the problem?
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
The dryer has no type of door lock on it ,so I would have to assume with out a model number to know what model that you have .
You will have to force the door open ,it may just be a door catch assembly that has broken and is making the door hard to open ,but you have no lock on the door.
Let me know if you have ant questions.
And by chance do you have the unit use and care booklet it may have the unit general model number on it to assist us .
Customer: replied 2 years ago.
thank- you for your response, I did pry it somewhat and got it open but when we close it,it immediately goes into the lock mode again. the model #isCFQE4000QW and the serial #4D3509656. This is a new rental property
Expert:  Whrlp Master Tech replied 2 years ago.
ok what do you mean by the lock mode?
Customer: replied 2 years ago.
that,s what it says but thanks again we may somehow get it to work.
Expert:  Whrlp Master Tech replied 2 years ago.
ok so the console is saying locked?