How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81849
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have an avanti (model number vm319w) that is "clicking" 1st

Customer Question

I have an avanti (model number vm319w) that is "clicking" 1st click the compressor vibrates for 3-5 seconds; 2nd click and the vibration stops... Can you please tell me what parts I need replace to have this freezer functional again (thanks Zenny)
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today. This issue you're experiencing means that your compressor is overloading and cutting out. It will turn off for a few minutes and then try again over and over. Pull the refrigerator forward and unplug the refrigerator. Remove the lower back access panel and locate your large black round compressor. There is a small plastic box attached to the side of the compressor with several wires going into it. This is your overload relay. Pull the overload relay off the compressor and shake it. If it rattles, then it needs to be replaced. If it doesn't rattle, then you likely have a bad compressor and you'll need to call a technician in order to replace the compressor. We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance
Customer: replied 2 years ago.
I know that this part needs replacing i was specifically hoping you could tell me where.i can find the specific part i need for my specific model
Expert:  Tyler Z. replied 2 years ago.
The part number you need for your model is B101.2-3 and B101.2-4. Parts only come from Avanti directly which you can contact at 1.***-***-****. As for a generic part replacement that you can get anywhere, you can order part number(###) ###-####from which will work on this refrigerator as well and that comes with both the overload and relay.
Customer: replied 2 years ago.
Repair clinic has no results for that part number can you please verify the number you gave
Expert:  Tyler Z. replied 2 years ago.
My numbers are correct. The first 2 numbers won't come up on through Avanti directly can you get those parts. If you wanted to get the part from, you'd need to order the generic part number I gave you already which is(###) ###-####
Customer: replied 2 years ago.
Thanx, part will take a few days to come in; will i still.have access to ask questions?
Expert:  Tyler Z. replied 2 years ago.
Yes, but if it doesn't work then you just need a new compressor and that is likely not worth fixing at $550 so at that point you'd just want to replace the unit. Please remember to rate my service before you leave today. If you need anything else, just let me know.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with? If not, please remember to rate my service to complete our conversation.
Customer: replied 2 years ago.
I'm still waiting on the part to come in, so I'm not finished just as yet, hopefully I have it soon
Expert:  Tyler Z. replied 2 years ago.
I can't control whether the part fixes the issue or not. The overload relay either fixes the issue or you need a new compressor, I'm not sure why that affects you rating me now or not.