How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Goellner Your Own Question
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1637
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
6636336
Type Your Appliance Question Here...
Tom Goellner is online now
A new question is answered every 9 seconds

Trying to figure out what's wrong with my GE Profile model PFSS5NJWASS refrigerator/f

Customer Question

Trying to figure out what's wrong with my GE Profile model PFSS5NJWASS refrigerator/freezer. We had a water leak yesterday and I isolated the issue to the drinkning water line and I ordered replacement tubing. I had unplugged the unit while I was looking for where the water was coming from. After plugging the unit back in, the temp has continued to rise. The freezer is now at 35 degrees and the fridge at 43 degrees. Optimal temps on this unit are 0/37.
Submitted: 2 years ago.
Category: Appliance
Expert:  Tom Goellner replied 2 years ago.
Check to see what is and isn't running. Should be a fan in the freezer running. Then remove the back panel - is the fan down there ( the condenser fan ) running. The compressor ( the black cantaloupe sized part ) should be running . Put your hand on it or a screwdriver with the working end on the compressor and the handle to your ear to see if it is running .