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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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GA-Sha My fridge has stopped freezing. t is about 10 or 12 yrs old.

Customer Question

My fridge has stopped freezing. t is about 10 or 12 yrs old. Is it worth repairing?
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ?
If you open the freezer door in the rear interior wall do you see any frost or ice on that rear wall?
Is the freezer fan running?
Customer: replied 2 years ago.
Where do I find the model number? I don't know if fan is running. The motor? is running.
Customer: replied 2 years ago.
No ice on rear wall.
Expert:  Whrlp Master Tech replied 2 years ago.
if you open the fresh food door the model number will be on the interior side wall normally the right side ,but sometimes the ceiling
And you should be able to hear the fan running or not.
Expert:  Shayne-cssm replied 2 years ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address.
Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
Thank you, ***** ***** Customer Support Team.
Expert:  Whrlp Master Tech replied 2 years ago.
do you still need assistance?