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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21900
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Profile Downdraft Exhaust that's stuck in the up positio

Customer Question

I have a Profile Downdraft Exhaust that's stuck in the up position. It's gotten very little use- what's happened? And how the heck can I get it lowered? Model #JVB37H1BB.
Thank you, Ann
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The issue you are having is likely related to the electronic controls. The most common to fail is the part pictured below.

If you heat that buttons with a hair dry and rub over it several times firmly, does the behavior change?
Customer: replied 2 years ago.

No. Can you tell me how that was supposed to help?

Is there anything else to try?

Thank you, Ann

Expert:  Kelly replied 2 years ago.
Often times, steam from cooking will cause condensation in between the contacts in those types of membrane switches. The heat and rubbing helps to displace and evaporate that moisture. If no response, it could be that switch or the main electronic control. I can send you the technical information if you are able to disassemble and test the various electronic/electrical components.
Customer: replied 2 years ago.

Well, I'd really like the downdraft down, soo-.... send me any info you have, yes. Thanks, Ann