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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
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Have a Samsung fridge side by side and after last night storm

Customer Question

Have a Samsung fridge side by side and after last night storm it quit working code flashes one time and frigde and freezer setting say of not getting cold at all
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Medic replied 2 years ago.
Welcome and thank you for your question. I will be the professional that will be assisting you.
Hi, what codes are you getting? Is the compressor on the back and the fan next to it running?
Thank you
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Customer: replied 2 years ago.
Expert:  Appliance Medic replied 2 years ago.
Samsung refrigerators have a factory demo mode setting.
This enables the store you bought the Samsung refrigerator from to run all functions but the cooling part.
On these refrigerators it’s actually fairly simple to get out of demo mode. Samsung makes several different refrigerators the bottom mount freezer, side by side, and french door two drawer model. On all these models demo mode is basically the same.
Two get the refrigerator out of demo mode simply press the button on the top left and the button directly below it at the same time and hold for 3 seconds.
On most models the two buttons that need to be pressed to get the unit out of this mode are “ENERGY SAVER” & “FREEZER” on other models it can be “LIGHTING” & “FREEZER” remember the two buttons on the left. The very top and one directly below it are always the two buttons to hold at the same time to get your Samsung refrigerator out of demo mode.
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Thank you