How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My Mytag dryer, Neptune, Model #MDE9700AYW, SERIAL NO. 13589861GN

Customer Question

My Mytag dryer, Neptune, Model #MDE9700AYW, SERIAL NO. 13589861GN does not heat. what is the solution for repair?
Submitted: 2 years ago.
Category: Appliance
Expert:  ApplianceTech replied 2 years ago.
Press Chime and TemperatureKeys for 3 seconds, or until 3 beeps are heard to neter diagnostic mode.Access Diagnostic Codes by entering the Service Mode and pressing Wrinkle Prevent. A "d "will be displayed.Rotate the Cycle Selector Knob in either direction to step through the list of codes one code at a time.Tell me if any code numbers are displayed . Write them downNote:Your dryer is made by Samsung and can be a job to fix by a novice. If you plan on trying to repair this yourself, I would highly recommend to you get the service manual for the machine. It will guide you in all aspects of fixing your dryer. It is the same one I use when I work on them. It shows you how to check components and take it apart as needed. Without a manual, you will be constantly struggling with terminology and conversation with me on what you are looking at. JA now allows me to offer the manual to you, and it will allow us to be on the same page literally with any questions you have.
Expert:  ApplianceTech replied 2 years ago.
Looks like another tech walked over our conversation. Tell us who you would like to continue with and we can work it out.