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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
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Model # ***** Door will not unlock,

Customer Question

Model # *****
Door will not unlock,
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Medic replied 2 years ago.
Hi, you can manually unlock the door to get the clothes out. First try unplugging the machine for 5 minutes. Plug it back in and press cancel. Wait a minute to see if the door will unlock. If it does not unlock, then you can manually unlock. Unplug the washer and remove the top. You can reach down to the side of the lock and depress the tab which will open the door. You can get the clothes out while you order a new door lock assembly. The door lock assembly will need to be replaced if unplugging the unit did not rest it. You can see a picture of the latch by clicking here. You can purchase it locally or from the link. The lock is held in with several small screws on the front. You have to remove the metal band going around the door gasket and push the gasket back into the drum. You can then remove the screws from the lock and slide the lock over. It's a very straight forward repair. We work on the honor system here at Just Answers. Were not credited for our work until you rate our answers positively. After you rate our answers positively the question does not close. You can come back and ask follow up questions for no additional charge. Thank you