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Hi, the problem here is a common one, the start button has shorted on the touch pad, First thing to try is shutting the power off then grab a hair dryer, warm the touch pad up around and on the start button, massage the button once it's warm in a attempt to get it to free up. Plug the unit back in then try it. If this fails to clear the problem the touch pad will need to be replaced.
On some models the touch pad is built into the control board so the control board will need to be replaced. If separate the control panel or membrane will need to be replaced.
Take the model number to a local appliance parts supplier to order the replacement part.
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