Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

My may tag washer lid lock is on. It wont go off and I cannot

My may tag washer lid...
My may tag washer lid lock is on. It won't go off and I cannot start a cycle
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
11/9/2013
Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
Verified
Hello my name isXXXXX will be assisting you with this problem today. Thanks for trusting us to help you with this appliance question.

The lid is locked also (you dont mention if the lid is locked)
Ask Your Own Appliance Question
Customer reply replied 4 years ago
No I can open it. It's on that setting and won't transfer over
Ok can you give me the model number from the sticker under the lid, The model number you supplied is not coming up on my system.
Ask Your Own Appliance Question
Customer reply replied 4 years ago
Here is all the numbers
7401MDW this number was on sticker
W10240534
MA12-2011722
W10357184
11E23S1
W10251338
You are missing some letters at the start of the model number, there should be a sticker under the lid with the model number and serial number, the model number will look like this.

MVW7401MDW
Ask Your Own Appliance Question
Customer reply replied 4 years ago
OMGOODNESS I found it
MVWC450XW1
C12131930
Ok :) thanks. Can you give me a minute to look up that model number please.
Ask Your Own Appliance Question
Customer reply replied 4 years ago
Ok thanks the lid lock light keep blinking
Thanks Rosalyn.

Since you have unplugged the unit a few times and that did not cure the problem it will require parts to fix the problem :(

The problem will either be with the lock being broken (a common issue with this model) or a bad control board.

The only way to be sure is to run the diagnostic program. Below I have included a copy of the tech sheet, You would follow the instructions for running the diagnostic program, Once the program has run you will be given a error code, Look this up on the sheet, this will tell you where the problem is and the corrective actions needed.

If as I suspect you have a bad lid lock you will need to replace it.

Click here to download the tech sheet

I have also included a link below where you can buy the part, if you scroll down the page you will see a video that will show you how to replace the lock also :)

To order your replacement part>>>>> CLICK HERE <<<<< To order your replacement part.

I would like to earn your highest rating, If I provide you with a answer this just means with the symptoms you have supplied me I am letting you know from experience where the problem is, this does not mean however that we have finished, If you have any additional questions please reply.


If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.


If you would like to request me personally for future appliance questions click here HERE and bookmark this page.

Thanks!

Mike.

Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
Verified
Mike and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ok If the lid lock light is blinking then it definately means the lid lock is bad and will need to be replaced.

I would like to earn your highest rating, If I provide you with a answer this just means with the symptoms you have supplied me I am letting you know from experience where the problem is, this does not mean however that we have finished, If you have any additional questions please reply.


If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.


If you would like to request me personally for future appliance questions click here HERE and bookmark this page.

Thanks!

Mike.

Ask Your Own Appliance Question
Not sure if you got my first post so here it is again.

Thanks Rosalyn.

Since you have unplugged the unit a few times and that did not cure the problem it will require parts to fix the problem :(

The problem will either be with the lock being broken (a common issue with this model) or a bad control board.

The only way to be sure is to run the diagnostic program. Below I have included a copy of the tech sheet, You would follow the instructions for running the diagnostic program, Once the program has run you will be given a error code, Look this up on the sheet, this will tell you where the problem is and the corrective actions needed.

If as I suspect you have a bad lid lock you will need to replace it.

Click here to download the tech sheet

I have also included a link below where you can buy the part, if you scroll down the page you will see a video that will show you how to replace the lock also :)

To order your replacement part>>>>> CLICK HERE <<<<< To order your replacement part.

 

 

I would like to earn your highest rating, If I provide you with a answer this just means with the symptoms you have supplied me I am letting you know from experience where the problem is, this does not mean however that we have finished, If you have any additional questions please reply.

 

If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.

 

If you would like to request me personally for future appliance questions click here HERE and bookmark this page.

Thanks!

Mike.

Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
Verified
Mike and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Mike Your Own Question
Mike
Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,629
17,629 Satisfied Customers
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The lights started blinking on my dishwasher, tried
The lights started blinking on my dishwasher, tried unsuccessfully to get them off, disconnected power, all but one went off, it continues to blink. Do you have the code to reset it? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Kitchenaid dishwasher. It is no longer washing
We have a Kitchenaid dishwasher. It is no longer washing dishes on top rack. Doesn't seem to be sending water to the top spray arm. Any suggestions? … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I just replaced the start switch in my Kitchenaid trash
I just replaced the start switch in my Kitchenaid trash compactor but it still won't operate automatically, I have to hold the switch in the on position to make is cycle? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Kennmore Econonmizer 5 water heater. The drain
I have a Kennmore Econonmizer 5 water heater. The drain valve towards the bottom of the outside face of tank is dripping. What is the best way to fix?… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Have a 2011 110model kenmore washer. it is wobbling badly
have a 2011 110model kenmore washer. it is wobbling badly and getting worse. it has the 4 springs suspending the tub from the frame … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
Fridge has buzz and is frosting by the small vents inside.
fridge has buzz and is frosting by the small vents inside. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a 2-year-old GE dishwasher. Lately the dishwashing
we have a 2-year-old GE dishwasher. Lately the dishwashing liquid won't dissolve completely, leaving residue on the dishes and on the interior of the unit. It's a front-control model. … read more
Webb-Guy
Webb-Guy
tech.
72 satisfied customers
Oven door lock will not release after cleaning cool down.
Oven door lock will not release after cleaning cool down. what do I do? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
GE MICROWAVE, MODEL PVM2070SM1SS has stopped working. Menu
GE MICROWAVE, MODEL PVM2070SM1SS has stopped working. Menu simply says summary, creme cheese that's it … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Oven does not light. Model pgs908sem1ss. Oven lit this
oven does not light JA: What's the make and model of your oven? And can you guesstimate how old it is? Customer: model pgs908sem1ss JA: Do you plan on doing the work yourself? Customer: yes JA: Anythi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Miele W3725 washing machine. There seems to be a
I have a Miele W3725 washing machine. There seems to be a problem with the door interlock. Firstly the door would not open so i opened the door at the bottom and used the manual open lever. Now the ma… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My 3 yr old GE Profile over the stove microwave just quit
My 3 yr old GE Profile over the stove microwave just quit working. Not a circuit breaker problem and the plug it goes into is fine … read more
Webb-Guy
Webb-Guy
tech.
72 satisfied customers
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER IS NOT WORKING ... … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Jenn-Air LP Stove where one of the ovens does not
I have a Jenn-Air LP Stove where one of the ovens does not ignite. everything else seems to be working just fine. is it likely that it is the valve, single thermal? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have and Amana washer model # NTW4651BQ0 that runs fine
I have and Amana washer model # NTW4651BQ0 that runs fine for the most part but it will not stop running once the cycle is done. If the lid is not opened immediately after the cycle stops and the door… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a bad valve on a Bosch Washer WFK2401 and it is not
I have a bad valve on a Bosch Washer WFK2401 and it is not available. I want to try to save the washer from the trash heap. Two years ago a discontinued latch went bad and the local experts signed the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Have Maytag MEDC215ew1dryer. No power.was running opened
Have Maytag MEDC215ew1dryer. No power.was running opened door to check dryness and heard a snap, light went out. Now nothing. Checked door switch. OK, checked thermal fuse OK. Checked hi limit fuse OK… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I am experiencing some tech problems with our Viking
Good evening. I am experiencing some tech problems with our Viking refrigerator, specifically at the freezer. We have come back from a long trip and the freezer was plenty with a enormous quantity of … read more
Webb-Guy
Webb-Guy
tech.
72 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x