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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My ice maker was making ice and filling up the bin...then it

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My ice maker was making ice and filling up the bin...then it was SLOWLY filling up the bin. Now it doesn't make ice at all. A technician came today and removed a small piece if ice from the ice maker. He said it was just a jam and left. Doesn't it sound more like the lines in the door are frozen? Assuming they are, how can I fix that myself? Thank you.
Hello my name is XXXXX XXXXX you for choosing our service.

Look in the fresh food section up near the top for model/serial sticker and post the model number. I need the model to be able to see the diagrams.

You are removing the ice from the fill tube, is that correct? The tube at the rear or over the top of the ice maker (depending on the model)?

Customer: replied 3 years ago.

Whirlpool side-by-side



The ice maker is in the door. I would like to be able to unfreeze (or clear) the tube in the door (I think).



Oh I see, I have seen your model but I am not familiar with it. I will put your question back up for all techs. You take care, thank you for the opportunity and have a nice weekend.

Customer: replied 3 years ago.

Thank you

Hello, My name isXXXXX you for choosing Just Answer, It is my pleasure to assist you today. okay you say the water would fill up slowly and overflow the ice maker ?
Customer: replied 3 years ago.

No. At first, everything worked great. After a few months, the ice maker would take longer and longer to fill the ice bin up. Now (a few months more) it doesn't make ice at all. **It will run through it's cycles but it only produces 1 (approximately) cube every so often. Basically it isn't making ice. I believe the water tubes may be frozen because I can see that no water is coming into the ice maker when the solenoid valve opens....there's just a trickle. That trickle freezes into a solid piece of ice (over time) that completely blocks water from getting into the ice maker.

Ah I see, yes you are absolutely correct, these will freeze in the ceiling of the freezer which is very difficult to clear. the best way to be sure is to pull the refrigerator out and you will see a plastic tube going up the back to the ice maker, it will have a quick connector to split the line. push the collars in and pull the tube out and blow through it, if you cant its frozen. graphic
Customer: replied 3 years ago.

Thank you. I believe the tube enters the door from the bottom...right around the hinge. If I can verify it is do I fix it?

actually it doesn't go up to the ice maker through the door in this but you can tell by just pulling the refrigerator out and looking at the back, theres a line for the ice maker in the back, the one you see at the bottom that goes up through the door hinge is for the water in the door, the ice maker is separate. defrosting it is time consuming,. you need to warm the whole roof of the refrigerator up until the line defrosts.
Customer: replied 3 years ago.

The ice maker is installed in the door. There are 2 water tubes entering the door from the the hinge. I am confident the tubes run through the door...from the bottom. Are you unable to help me?

MMM okay I'm sorry I must have had the wrong diagrams theres only one way to unfreeze the line in the door since its very insulated and a hair dryer warming it would help but in most cases getting some plastic and taping off the light switch in the freezer ten taping off the freezer section and leave the door open over night to let it defrost.

Customer: replied 3 years ago.

ok. thank you. I'll try that

okay have a great night, thanks , Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience: 15 yrs. experience as a certified appliance technician.
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