How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22267
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Hi, Saw you helped someone with a similar problem so here

This answer was rated:

Saw you helped someone with a similar problem so here is mine: My microwave just stopped working. It is 20 years old. It is a whirpool over the range recirculating microwave model # XXXXX Any suggestions or is it just worn out?
Thank you Shannon
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Is it totally dead or what exactly is it doing?
Customer: replied 3 years ago.

It is doing nothing. it made about a 3 second crackle noise then the lights went out and it stopped running


Okay, and now the display is dead? Did you notice an electrical smell during the crackling or after?
Customer: replied 3 years ago.

Yes the display is dead and no smell

Okay, the crackling sound has me concerned and the fuse was blown. I suspect it was a high current drawing failure of a high voltage component. The high voltage components are not ones you want to mess with and at 20 years old, calling for service is not an economical solution. Repair will run more than a new microwave, even just with the parts, then you add service on that. I would replace the microwave.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Customer: replied 3 years ago.

another quick question. I thought it would need replacing. Do you know if this model is 1.6 or 1.7 cubic

Let me check, please give me just a few minutes.
The original spec sheet is no longer available but reference is made to it being 1.6 cu ft.
Kelly and 3 other Appliance Specialists are ready to help you