Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

all buttons of the control panel do not work

all buttons of the control...
all buttons of the control panel
do not work
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
10/31/2013
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,851
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! None of the buttons work at all, no beep, nothing? Can you double check that model number, please? The tag should be in the oven opening.
Ask Your Own Appliance Question
Customer reply replied 4 years ago


yes, model number is XXXXX


 

That number is XXXXX part number, the model will look like ABC1234DEF1.
Ask Your Own Appliance Question
Customer reply replied 4 years ago


where is the oven opening? one more question: why there is a monthly membership? we have to pay every month?


 

The membership is only if you choose to sign up for that program. The oven opening is where the food is placed in the oven, once the door is open. If this is a freestanding range, the tag may be on the bottom, behind the panel or drawer.
Ask Your Own Appliance Question
Customer reply replied 4 years ago


can I send you a picture of the range? I can't see the back of the panel.

Does it have a drawer or a bottom cover that pulls off in the front at the bottom?
Ask Your Own Appliance Question
Customer reply replied 4 years ago


here is the picture of the range

Okay, so at the bottom of the range, there is a drawer, correct? If you pull that drawer out, you will see the model tag.
Ask Your Own Appliance Question
Customer reply replied 4 years ago


model: JGS8860BDP

Awesome, thank you so much! Sorry for the hassle, but that number is XXXXX for this project. So, the control is lit up obviously, but no keys will work at all?
Ask Your Own Appliance Question
Customer reply replied 4 years ago


YES. none of them works.

Okay, so I suspect the touch panel is faulty. Turn the breaker off for about 10 minutes and if still no button response, it will need to be replaced. The touch panel is shown as number 1 in the diagram and is available below. I can help with installation, but basically you remove the knobs and screws at each side of the panel and on the bottom. The panel will simply plug into the board, allowing for an easy installation.


Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

 

 

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

 

 

Touch Panel <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL

 

 

 

 

 

 

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Ask Your Own Appliance Question
Customer reply replied 4 years ago


Thank you Kelly. I have tried to turn off the power. but didn't wait for 10m. when turned on, I saw this under the time: EE--214 M--214. what does this info mean?

That is the programming information of the board, it is not relevant to the consumer unless that control is replaced. Thenm the correct programming code needs to be programmed. It will not need to be programmed with just replacing the touch panel.
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,851
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Kelly and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,851
23,851 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,851 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Samsung French door freezer on bottom...OF won't. 8yrs.
Samsung French door freezer on bottom...OF won't JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model? Customer: 8yrs JA: Do you plan on doing the work yourself… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I was wondering if my Maytag gas dryer needed to get a pilot
I was wondering if my Maytag gas dryer needed to get a pilot light turned on or is just turning on the gas and dryer is all I need to do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool Gold Accubake gas range. Model #
I have a Whirlpool Gold Accubake gas range. Model # ES440LEMQ 4, S/N RTO111348. I encountered a problem that required removal of the stove top. All the screws holding the burner heads are seized & scr… read more
Kelly
Kelly
Appliance Technician
23,851 satisfied customers
Whirlpool refrigerator WRF736SDAM11 keeps cycling on and
Whirlpool refrigerator WRF736SDAM11 keeps cycling on and off … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Maytag clothes washer model # MVWB835DW2. Does it
I have a Maytag clothes washer model # MVWB835DW2. Does it rinse the clothes in cold water? … read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
286 satisfied customers
I just signed off but needed one last question.. If we
I just signed off but needed one last question.. If we unplug for 2 minutes and plug back in and all is reset and then it starts beeping again with the same codes etc. what do we need to do to stop th… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
American home shield is replacing my Kitchenaid dishwasher
Second opinion] American home shield is replacing my Kitchenaid dishwasher since the parts needed for repair are no longer available. The dishwasher replacement model # is kdfe104dbl..we believe this … read more
Joel Swenson
Joel Swenson
High School or GED
3,419 satisfied customers
I have an electric double oven, wall unit and the fan in
I have an electric double oven, wall unit and the fan in squeaking. Is it fixable? … read more
Kelly
Kelly
Appliance Technician
23,851 satisfied customers
I have a Maytag Neptune gas dryer model # MDG5500AWQ /
Hello, I have a Maytag Neptune gas dryer model # MDG5500AWQ / Serial #62613190CT (Bisque in color if I need the control panel). The control panel is lit up & the start light is flashing but when touch… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My microwave is locked. how can I unlock it. It is a air and
My microwave is locked. how can I unlock it JA: What's the microwave's make and model? And can you guesstimate how old it is? Customer: It is a Jen air and is 10 years old imc 8130DDS JA: Do you plan … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I rplaced the actuator all the lights com on but th washr
i rplaced the actuator all the lights com on but th washr will not start … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Have an LG front load washer and door won't unlock. Looking
Hi there. Have an LG front load washer and door won't unlock. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My fridge is not maintaining temperature. It is a Wirlpool
if i can if not I would need an estimate and some one to look at it … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an E24 error code on my Bosch dishwasher and I have
I have an E24 error code on my Bosch dishwasher and I have water that is not draining from the cycle. I cleaned the filters and checked the drain hose at the sink attachment. All seem ok. How can I ch… read more
travis webb
travis webb
tech.
2,416 satisfied customers
I can't turn on my ge microwave. Over 5 years. No i'll hire
No eccept it worked fine yesterday and now it won't… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Why doesn't my washer spin after the water drains after the
Why doesn't my washer spin after the water drains after the rinse cycle … read more
travis webb
travis webb
tech.
2,416 satisfied customers
Kenmore, 596.58632890, probably from around 1993 or 94. I
Kenmore, 596.58632890, probably from around 1993 or 94. I have repaired it before with help from here. I believe I am at a crossroad where I need to decide whether I fix it or cut it loose. It stopped… read more
Kelly
Kelly
Appliance Technician
23,851 satisfied customers
Ice maker quit on my 2 tr old kitchen aid ref.
modelkrfc302ess00 aprox 26 months of use put in new 12 2016 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x