How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Barry G. Your Own Question
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6823
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

i have a kitchen Aid refrigerator model KSC23C8EYB02. and the

This answer was rated:

i have a kitchen Aid refrigerator model KSC23C8EYB02. and the light stating the refrigeration cooling is off. How do i turn this off and get the cooling back on
Hello my name is XXXXX XXXXX you for choosing our service.

Press and hold lock and measured fill at the same time for 3 to 7 to turn cooling back on.

If that does not work please use the reply to expert link and let me know. If it does work please leave a rating for me.

Barry G. and other Appliance Specialists are ready to help you
I am sorry Tracy, I left out seconds. Hold them at the same time for 3 to 7 seconds.

Customer: replied 3 years ago.

Thank you very much. It did work. Why did it turn off to begin with?

You are welcome, thank you for the opportunity. According to the service manual those buttons would have had to have been pushed the same way, that is what the book says.