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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22849
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Jenn Air wall oven model WM27460w. Neither top or

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I have a Jenn Air wall oven model WM27460w. Neither top or bottom element is working. They would work intermittently before but only go to 100 degrees. I check the temp sensor and it was ok. replaced the control board and now top and bottom element are not working at all. All other functions seem to work. Fans and lights come on. When I turn on to bake or broil there is a high pitched noise that is coming from what sounds like the Upper Relay board. Don't hear any clicking like a relay is opening for the elements. No heat or broil now on either element. Checked both with Ohm and was around 86. Suggestions?
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Did you replace the board that displays the time?
Customer: replied 3 years ago.

Yes I did


Okay, and it would heat before you replaced that board?
Customer: replied 3 years ago.

Not really. Some times it would come on but not hot enough that I couldn't touch it. Before that it would come on but we would have to cycle through the on/off process a couple of times before it would heat. That is why I thought it was the control board.

Aaahhh, I understand now, The board you replaced is only the interface board, basically a fancy switch and clock. The board that actually controls the heat is the relay board shown as number 11 in the diagram. That is where the power is switched to the elements and where the whining noise is coming from. That is the board that will need to be replaced and is available below.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!



The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!










Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 3 years ago.

Ok so the whining noise is the relay to the elements trying to open? Is there anyway to jump that and test before I replace another unreturnable part?

The whining is the relay not closing, yes. That link is to a company that allows returns, even if in stalled, so there is no risk there. But you can certainly test it by measuring the voltage out of the wires that are on the terminals labeled bake and broil.
Customer: replied 3 years ago.

Ok thank you. I guess I should have talked to your first. Hopefully I can still return the other part. You did a nice job. Thank you.

Thank you! Please let me know if I can help when you get the new part. There is absolutely no extra charges for any follow up questions!
Customer: replied 3 years ago.

Will do. Doesn't look real easy to get too but other than that looks pretty straight forward. I will let you know if I have any trouble though.


I will be here to help, please don't hesitate to ask!
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