Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

washer/dryer stacked unit, model 417.97312704. Dryer works,

Washer does not. Will not...
washer/dryer stacked unit, model 417.97312704. Dryer works, Washer does not. Will not fill, wash or spin. Unit has "open lid" safety lock out which appears to be working. Machine may have been improperly loaded (unbalanced) just before problem presented.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 8 minutes by:
10/22/2013
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,898
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Thanks for your question. Please remember to rate my assistance when we're done. Please talk with me first before rating negatively.


Can you double check that model it is coming up invalid.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Info from label inside dryer door. Might be 417.97812704. Only serial number information visible.

Ok that is it. This unit will not fill or do anything unless the lid switch is working correctly. There are 2 wires going to the switch each are (TAN/BLACK) in color. Either the switch is burned out or the wires to it have come off or are burned off. You need to remove the front panel. Remove the 2 screws on the bottom then slide the panel straight DOWN about 1/2" then it will come off. Check the wiring there at the lid switch. If you can remove the two wires to the switch and use a jumper lead to connect them then try it and see if it starts to fill. Be careful and unplug the unit then jumper then plug it back in. Do not do this unless you are comfortable with electricity, but it is likely a bad switch or wire there.

All I ask is that you rate my assistance tips are appreciated. Thanks
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,898
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Appliance Guru and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

I am sure you are correct, but since I just stripped the head of one of the screws and will have to wait until tomorrow to drill it out, I won't be able to check the switch tonight. Since I have you on line and we are already this far... if the switch and wiring prove to be OK, what other component if any, might cause the condition and should be checked next?

Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,898
15,898 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
BROKEN ROLLER DOES A ROLLER COME WITH BRACKET? JUST STARTED.
BROKEN ROLLER DOES A ROLLER COME WITH BRACKET? JA: I'll do all I can to help. How long have you been dealing with this? Customer: jUST STARTED JA: Do you plan on doing the work yourself? Customer: yES… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Thanks. For a while. its a whirpool cabrio that leaks from
for a while. its a whirpool cabrio that leaks from top left front under the lid...about 1/3 cup … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
Can I use a surface mount outlet for the bosch dual fuel
Can I use a surface mount outlet for the bosch dual fuel range … read more
Appliance Guru
Appliance Guru
Owner and Technician
15,898 satisfied customers
I am trying to clean the 18,000 BTU burner, but I can't get
I am trying to clean the 18,000 BTU burner, but I can't get it clean and it doesn't light all the way around the outside burner. What do I do? … read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
I have a DD603 with an F2 error - I worked out it is the
Hi I have a DD603 with an F2 error - I worked out it is the rotor and followed the video to remove it and all going to plan until the top half of the rotor came off and left the bottom part of the rot… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Thermador PRDS486GL Looking for conversion kit - propane to
Thermador PRDS486GL Looking for conversion kit - propane to natural gas. Part 00414179. Cannot find anyone who has this discontinued part. Are there any options?? … read more
McgiverSR
McgiverSR
Technician
Vocational, Technical or Trade School
36 satisfied customers
I have a black and decker 18v cordless drill that has a 18v
i have a black and decker 18v cordless drill that has a 18v nickel cadmium battery and i lost the charger it says use only with b&d HPB18 battery pack do you have them or atleast the part number and t… read more
James I
James I
Pool Plant Operator
21 satisfied customers
I purchased a Panasonic microwave, model NN-******, for my
I purchased a Panasonic microwave, model NN-******, for my fifth wheel trailer. It will be installed in a custom sized area without an external vent. (1) My old microwave had two heat shields. Will I … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Have a Thermador 36 inch Masterpiece cooktop with five
Have a Thermador 36 inch Masterpiece cooktop with five burners - able to unscrew 4 of the 5 burners in order to take off the top cover replace a starter switch inside. The middle burner brass top won'… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
HOW DO I REMOVE THE CHUCK FROM A PSB 500 RE DRILL. NIL. The
HOW DO I REMOVE THE CHUCK FROM A PSB 500 RE DRILL. … read more
travis webb
travis webb
tech.
2,160 satisfied customers
I have a question on the Bosch Ps31. Where do I go for info?
I have a question on the Bosch Ps31. Where do I go for info? … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have a Kitchenaid (Whirlpool) KDRS505XSS01 I need to
I have a Kitchenaid (Whirlpool) KDRS505XSS01 I need to convert it from LP back to Natural Gas and I am having a hard time finding the orifice's needed … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Need new number to replace 11244e drill motor, a month. my
need new number to replace 11244e drill motor JA: I'll do all I can to help. How long have you been dealing with this? Customer: a month. my drill died and no parts for repair JA: Do you plan on doing… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have an Refrig Model ABT318FFDW. There are two pre drilled
I have an Amanda Refrig Model ABT318FFDW. There are two pre drilled holes for mounting the ice maker, one above the other, but the ice maker mounting brackets require holes that are on same horizontal… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
244 satisfied customers
How do I drill out a greenwald money box. Since we lost our
How do I drill out a greenwald money box JA: I'll do all I can to help. How long have you been dealing with this? Customer: Since we lost our key JA: Do you plan on doing the work yourself? Customer: … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I drilled a 3/8 hole through the back of a kitchen aid 5.7
I drilled a 3/8 hole through the back of a kitchen aid 5.7 cu in, I did not hit anything but has stopped cooling? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I need to drill some holes into my fridge 1 through door 2
hi i need to drill some holes into my fridge 1 through door 2 into outer skin on door and 1 through side or back do you know where the pipes are? … read more
Joel Swenson
Joel Swenson
High School or GED
3,268 satisfied customers
I have to modify a 5 cu ft Magic Chef freezer by drilling
I have to modify a 5 cu ft Magic Chef freezer by drilling holes in the side to insert tubing … read more
Appliance Guru
Appliance Guru
Owner and Technician
15,898 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x