Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

HI JON, GOT AN ERROR CODE F01 ON MY WHIRLPOOL SPORT DUET WASHING

MACHINE. BASICALLY, IT GETS...
HI JON, GOT AN ERROR CODE F01 ON MY WHIRLPOOL SPORT DUET WASHING MACHINE. BASICALLY, IT GETS TO THE STEP WHERE IT FILLS UP WITH WATER ALMOST HALF WAY AND THEN IT STOPS AND DOES NOT PROCEEDS. I THEN HAVE TO OPEN THE DOOR ON THE BOTTOM AND OPEN THE HOSE TO RELEASE THE WATER, THEN I CAN UNLOCK THE DOOR BY PUSHING VARIOUS BUTTONS. DO I NEED A CCU OR CENTRAL ELEC CONTROL OR MAYBE A DRAIN PUMP? THANKS.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 12 minutes by:
10/12/2013
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
Experience: Appliance Service Technician with 10+ years experience.
Verified

Jon :

hello

Jon :

please give me two minutes to look up your model info. be right back.

Customer:

thanks

Jon :

you got it.

Jon :

ok. got the info right here.

Jon :

did this happen all of a sudden?

Jon :

has it happened before at all?

Customer:

yes, this is the first time

Jon :

ok. good.

Jon :

how old is the washer?

Customer:

about 4 yrs

Jon :

ok. still pretty new then.

Customer:

yes

Jon :

have you tried unplugging it for about ten minutes then plugging it back in to reset the main board?

Customer:

yes i have..

Jon :

ok. do you here any relays click from the board under the top of the washer?

Jon :

sorry hear.

Customer:

no sounds, it just stops altogether, but when i start to push the lock, start, off, buttons, u can hear a click like relay as if it wants to continue to next step i guess

Jon :

ok. good.

Jon :

here is what is happening. the f1 error is a communication error between the ccu and mcu boards.

Customer:

i see

Jon :

which just basically means the machine can not tell if it is working properly and will stop.

Jon :

so what you first need to do is check to make sure all conncections are made at either boards and that there are no loose wires.

Customer:

ok, so its an electrical prob as it states on manual trobuleshoots. should i open it then

Jon :

if no loose wires then check that the door is fully closing and locking, which i think you said it was, then unplug the washer again then plug it back in.

Jon :

if the error comes up right away then it is the user interface board.

Customer:

ok,

Jon :

but if it doesnt come back until you start the washer then it is the main ccu board under the top panel.

Jon :

yes. remove the top panel and check that there are no loose wires to the ccu board. to remove the top panel remove the screws on the back of the top panel and pull the top panel off.

Jon :

you will then see the board on the side of the machine up top.

Customer:

ok, it is the ccu that i will see then

Jon :

if no loose wires and the door locks properly when closing it but still get the f1 error replace the main control board.

Jon :

it happens often

Jon :

yes. the ccu. not the interface board which is the board with the buttons and controls.

Customer:

the main control board should be my first step then in changing

Customer:

are u able to tell me where should i buy them from? Sears where i bought machine or go to whirlpool intead or an independent company for best price

Jon :

independent is always better and cheaper. the part number for the main control board is W10205839 should cost about $225-$245.

Jon :

it can be ordered here

Customer:

ok, i will look into this then

Jon :

clcik the image above for the parts and ordering info. you can order directly from that link. they will send the board out to you.

Jon :

yes. please do. I see this often and about 80% of the time it is the main board.

Jon :

good thing here is that the parts warehouse i sent you to will accpet the part back after it has been installed if it doesnt fix your problem. but i believe it will fix it.

Customer:

very well jon, as this point it's probably not wise to get a tech out here if he's going to tell me the same thing u told me i suppose

Jon :

if you have any other questions please get back to me here and I will help you more.

Customer:

very well then, i will talk to my wife and let her knoe we need to get this part and come to purchase it. will this conv be saved i can go back and see what i need to do?

Jon :

please remember to rate my performance positively with ok service or better rating below this chat now.And if you have more questions or concerns after rating me please come back to me here and I will help you more for no additional charge.

Jon :

you can always come back here to see what is written after you rate me positively.

Jon :

and you will also be able to save and print as well.

Customer:

very well Jon, thank you have a great weekend

Jon :

you as well. I am glad I could help.

Customer:

u bet

Jon :

have a good week end. and remember I will always be here for you if you need me.

Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
Experience: Appliance Service Technician with 10+ years experience.
Verified
Jon and 87 other Appliance Specialists are ready to help you
Ask your own question now
Adolfo,

Thank you again for the positive rating. It is greatly appreciated. Should you have any other questions or concerns please get back to me and I will help you more for no additional charge.

Thanks again.
Ask Your Own Appliance Question
Ask Jon Your Own Question
Jon
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
3,646 Satisfied Customers
Experience: Appliance Service Technician with 10+ years experience.

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3 it will not go into rinse I have already replaced the motor control assembly that I got that from one of your expert text I would like to kn… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an old Kenmore dish washer. It works fine. It has
I have an old Kenmore dish washer. It works fine. It has rust marks on the bottom dishwasher rack where the coating has worn off;. The marks go onto my dishes. I have tr … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
GE Frontload washer GFWH1400D0WW I recently purchased this
GE Frontload washer GFWH1400D0WWI recently purchased this unit at lowes on clearance, it was so cheap I couldn't refuse it. . I was told that it worked however when I got it home it is not working. Th… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I just bought a GE JS760SLSS range. I ruined the top using
I just bought a GE JS760SLSS range. I ruined the cook top using foil to protect top while frying and it burnt into the cooktop. Can I buy a replacement just for the cooktop or do I have to buy a whole… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I installed a dishwasher. When I turned the hot water on the
I installed a dishwasher. When I turned the hot water on the connection at the back immediately came off. I turned hot water off, remounted the water supply better. Now the control panel wont illumina… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Bosch dishwasher will not turn on. We bought it in July
It started turning on and off by itself and then just shut down completely after working for a few loads.… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I have a kenmore elite fridge that is shooting water out of
i have a kenmore elite fridge that is shooting water out of the bottom … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Could you please advise me of the name of the paste to which
Hi could you please advise me of the name of the paste to which I can clean my cook top brass fittings with … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool cabrio WTW8500DW not working. All buttons work but
Whirlpool cabrio WTW8500DW not working. All buttons work but machine senses load for about 2 minutes then says 'END' on display. No water enters tub, no error codes. Is there a way to reset the digita… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I am trying to reset my maytag MDB7759AWS dishwasher. 6 to 7
I am trying to reset my maytag MDB7759AWS dishwasher … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The detergent dispenser on my GE Adora dishwasher won't open
The detergent dispenser on my GE Adora dishwasher won't open during cycle, but I can open manually when it's not in use. I tried the electronic reset suggested online. Doesn't do it. It's only a year … read more
travis webb
travis webb
tech.
2,413 satisfied customers
I have 2-1/2 year old GE Monogram Microwave that just
I have 2-1/2 year old GE Monogram Microwave that just stopped heating. All other functions seems to be fine, but no heat? Can you help? … read more
Joel Swenson
Joel Swenson
High School or GED
3,413 satisfied customers
My washing machine cannot detect the precision dispense
My washing machine cannot detect the precision dispense cartridge. i have to cycle the prompts in order for the washer to start. unfortunately, it have never worked from the time of purchase. What do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
On my Samsung electric range, the display went out so no
on my Samsung electric range, the display went out so no oven control. cook top is working fine … read more
travis webb
travis webb
tech.
2,413 satisfied customers
Just spoke with your assistant who is sending me to a site I
Hi Just spoke with your assistant who is sending me to a site I need to pay for help. I will not be in a position to take the dishwasher apart. Suggestions? When I hit start the cycle status says Upsi… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I am considering buying a USED (supposedly newer than a year
I am considering buying a USED (supposedly newer than a year old) Jenn-Air JMW2430DP oven microwave combo unit that supposedly has a malfunctioning display port . don't want to buy a huge problem so I… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Washer is leaking out bottom of washer upon filling cycle.
Washer is leaking out bottom of washer upon filling cycle. Motor works perfect. Can this be fixed. Can you repair in Laguna Beach … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Pro side by side: Settings were too warm when we took
Pro side by side: Settings were too warm when we took possession of house, set them colder on freezer. Water dispenser quit; icemaker kept working. Shut water switch at wall; disconnected water line a… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x