How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80330
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My Kenmore Elite side by side fridge says the freezer and fridge

This answer was rated:

My Kenmore Elite side by side fridge says the freezer and fridge are OFF. I have a touch button control panel. When I turn it ON it doesn't take.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Do you have a model number so that I can better assist you and see what might be causing this problem? It should be located on a sticker near the ceiling of the refrigerator section.

Customer: replied 3 years ago.

401.41002010

Customer: replied 3 years ago.

Look, I already gave the information, model #, brand, style.

So it sounds like your unit is in DEMO mode. Press and hold the Slide Show and the Accent Lighting buttons simultaneously again for 3 or more seconds to reactivate the refrigerator compressor functions. The screen will show "Cooling OFF Deactivated."

Hopefully that works. If not, then just let me know.

Tyler Z. and 3 other Appliance Specialists are ready to help you