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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22849
Experience:  Highly accurate diagnostician with over 30 years experience!
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clothes stuck under agitator

Customer Question

clothes stuck under agitator
Submitted: 4 years ago.
Category: Appliance
Expert:  Kelly replied 4 years ago.
Thanks for counting on us to help with your appliance problem. My name is Kelly and I look forward to helping you! The agitator can be easily removed to retrieve the clothing. First, remove the fabric softener dispenser (number 1), then the cap (number 2). That will expose a 7/16" bolt that, when removed, will allow the agitator to pull right off. Please let me know if you have trouble!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 4 years ago.

I removed #1 but cannot see how to remove #2 and so on

Expert:  Kelly replied 4 years ago.
That cap will simply pull up, using the "wings" to grip.
Customer: replied 4 years ago.

wings on the outside or the two pieces of plastic inside?

Expert:  Kelly replied 4 years ago.
The video below will help in removing that cap.

Expert:  Kelly replied 4 years ago.
I see this question is still open. May I help with additional information?