How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My front loading washing machine, we can not close the door

This answer was rated:

My front loading washing machine, we can not close the door because it's locked and the lock/ unlock light comes
On but won't unlock
Hello,My name is XXXXX XXXXX be helping you today. Do you have a model number ?
Customer: replied 3 years ago.

Yes. Bryan,
My model number is. WFW9750WL01
you need to replace the lock assembly. Door Lock(NNN) NNN-NNNNMain Product View I'm sorry for the late reply I have been dealing with a personal issue and have been off line . heres a link to order that and theres a video there to show you how to replace it. have a great weekend and thanks , Bryan
Bryan and other Appliance Specialists are ready to help you