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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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I have the whirlpool gold quiet partner V and it is not draining.

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I have the whirlpool gold quiet partner V and it is not draining. I called a plumber and he checked the hose and could not find anything. The plumber suspected the drain pump needed to be replaced. I ordered a new drain pump and installed it. I still have water in the bottom of the dishwasher. I heard the motor of the drain pump. I don't know what else to do. Any ideas?

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
c. You want to ask further questions.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.




Can I get the complete model number of the dishwasher?



Customer: replied 4 years ago.

model number is XXXXX

How much water is it leaving in the dishwasher when it drains?
Customer: replied 4 years ago.

about 1/2 inch, the water covers the bottom of dishwasher


Is the drain hose hooked up to a garbage disposal unit?
Customer: replied 4 years ago.


When you are draining the dishwasher can you see the water going in fast into the garbage disposal unit when you look down there?

Customer: replied 4 years ago.

No, I did not see it going fast.

The drain hose where is connects to the dishwasher, it should have a check valve in it, if the check valve is sticking partly closed it can cause this problem, you need to check that..

Customer: replied 4 years ago.

ok, but wouldn't the plumber have checked that when he was checking the drain hose.

He may not even knew that there is a check valve installed in the hose, you cannot see it. I have had seen this problem many times, Whirlpool puts these to keep water that may back up in your sink from getting to the dishwasher. on some they are mounted on the pump and on others they are mounted inside the hose itself....
Customer: replied 4 years ago.

ok, I will check on the valve. thanks.

YOur welcome. be sure to let me know if I am right...


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Chas and 2 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Hi Chas,

I looked for a check valve but I do not see one. The hose is clear plastic and I do not see a valve inside either. Any other ideas why the dishwasher will not drain.

THe check valve should be inside the colored part of the drain hose I believe, you cannot see it unless you look in through the end, you can also see if you can blow through the hose without effort...