Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a ARTC8600 convection range. when I try to use the oven

the door light flashes and...
I have a ARTC8600 convection range. when I try to use the oven the door light flashes and will not let me do anything with the oven.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 11 minutes by:
9/25/2013
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,773
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Verified

Randy 43 :

Hello, my name is XXXXX XXXXX iam happy to help you with your question today..Can you see a black switch around the door frame when you open the door? try pushing it in a holding it in while starting the oven , see if the lock motor turns at the same time

Customer:

Tried Randy nothing happens except the oven light goes out. The panel still flashes "Door".

Randy 43 :

will it go into a selfclean ? if it starts to go into self clean keep holding the switch in ,let it start and cancel the selfclean 30 seconds later

Customer:

no. f7 code

Randy 43 :

ok , can you unplug the range or turn the breaker off to it for 5 minutes and see if it resets

Customer:

Ok will you be here?

Randy 43 :

yes , all nite im here

Customer:

Ok unplugged and plugged back in same thing Randy.

Randy 43 :

other than the black switch is there another rod in either corner at the top when the door is opened?

Customer:

No Sir.

Randy 43 :

it has a manual latch that you move over for self clean or a motorized latch ..i have similiar models but not yours exactly

Customer:

As far as I can see this has a motorize latch, I see no lever for manual latch. I have another range that this on replaced and that has a manual latch. This did work earlier today, but now it doesn't.

Randy 43 :

it has something to do with the switch or the latch itself , the board is sensing that the door is latched and wont let it continue , is there a hook that sticks out a bit to lock the door , try turning that manually one way ,then the other a little , not too much ,with vice grips or pliers ,it may just be missing activating the latch switch

Customer:

Ok Randy I didn't use a vice grip or anything but I tried to move it and closed the oven door and a little lite saying locked came on. Could not get the oven door open. hit the cancel oven switch a couple times and it went out. Now it I can use the oven. So what is my problem here?

Randy 43 :

sticky door latch assembly . its not closing or opening all the way to activate the latch switch ..a new latch would fix the issue

Randy 43 :

it may work again, it may not , nay get stuck but if you twist that hook it will activate the micro switch

Customer:

Door is stuck shut again.

Customer:

what is a f9 code

Randy 43 :

ok , push on the door as it turns ,,try locking and unlocking in self clean ..F9 is a bad latch assembly

Customer:

There is no manual to this oven door. I is locked shut.

Randy 43 :

just push on the door , as it tries to unlock ,,try putting into selfclean or reset it at the breaker and push on the door to allow the latch to try and open

Customer:

Well that is the problem, but now I got the door open and the latch decided to go shut and now the oven door will not close.

Randy 43 :

yea that latch is definately bad .it will have a mind of its own

Customer:

Is there anyway I can disable it?

Randy 43 :

you can pop the top up and disconnect wiring to the latch and insulate the wires ,mark where they go ..and see if the clock registers a fault ? otherwise a new latch is the only fix

Customer:

Thanks very much Randy.

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,773
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Verified
Randy 43 and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Randy 43 Your Own Question
Randy 43
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,773
3,773 Satisfied Customers
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert

Randy 43 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My kenmor stove bottle gas oven lights but does not get the
my kenmor stove bottle gas oven lights but does not get the temperture to go up … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My may tag epic dryer just quit working the control lock
My may tag epic dryer just quit working the control lock button is lite up can I fix it? … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have ge profile dishwasher the normal light stays on but
I have ge profile dishwasher the normal light stays on but start button will not work … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do I reprogram a new oven control board for a Jenn Air
How do I reprogram a new oven control board for a Jenn Air JJW9827DDP double wall oven? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool freestanding fridge model #ET21PKXGW03
I have a whirlpool freestanding fridge model #ET21PKXGW03 that is leaking water inside down the back, getting in the crispers and running out of the bottom … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
We have a Whirlpool gas range that does not heat. The
We have a Whirlpool gas range that does not heat. The burners come on, the flame has some orange in it. The stove is on natural gas. … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have a double wall oven bought in 2004. The convection on
I have a double wall oven bought in 2004. The convection on the top oven broke and I had it repaired. While waiting for a part, the bottom oven stopped working. The tech said it needed a replacement s… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am installing a whirlpool above range microwave model
I am installing a whirlpool above range microwave model umv1160cs. One of the first steps involves rotating the blower. I can't get the blower motor to raise up so I can turn it. Any advice will be ap… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do I fix an error code E-115. I can't find my manual but
I can't find my manual but i have a downloaded version that say to call a technician … read more
travis webb
travis webb
tech.
2,159 satisfied customers
I have an old Whirlpool self cleaning wall oven (it has
I have an old Whirlpool self cleaning wall oven (it has knobs for "bake" and temperature).I followed the self-clean cycle instructions, but the door will not unlock.Any ideas? Thanks, Patrick … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a 20-year-old Bosch dishwasher that has been running
We have a 20-year-old Bosch dishwasher that has been running great. Lately, it has intermittent problems such as being stuck in the rinse cycle while continuing to run. Other times, it won't start at … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
WE HAVE A GE FRIDGE APPROAXMATELY 12 YEARS OLD. IT IS TWO
WE NEED A TECHNICIAN TO FIX IT I THINK THE RUBBER LINNING IS WORN OUT… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE Front Loader washing machine Model
I have a GE Front Loader washing machine Model #GFWR4805F2MC. The washer starts the wash cycle, starts filling the tub then stops, goes into pause, unlocks the door then locks the door they tries to c… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My whirlpool duet does not rinse - when the cycle is over
My whirlpool duet does not rinse - when the cycle is over there is still soap in the machine and on the clothes, but it has done the final spin … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Trying to get ready for thanksgiving and the range has F9-2
Trying to get ready for thanksgiving and the range has F9-2 code how do I️ reset … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My GE dishwasher stopped mid-cycle and now won't start back
My GE dishwasher stopped mid-cycle and now won't start back up … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We were just using the oven and now we want to use it again
we were just using the oven and now we want to use it again and it wont start. It is a gas oven. The stove top still is working … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Kenmore model 106.89589705 freestanding ice maker stopped
kenmore model 106.89589705 freestanding ice maker stopped maki,g ice … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x