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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81155
Experience:  9+ years being an appliance technician with factory training.
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ice maker does not receive water

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ice maker does not receive water
Hello, and thank you for using this service. I'll be helping you with your problem today.

Do you have a model number so that I can better assist you?
Customer: replied 3 years ago.


Perfect, thank you. The model number is XXXXX GZ25FSRXYY2 just for future reference. So, the first thing you want to do is pull the refrigerator forward and remove the lower back access panel. Follow the water line down from the icemaker to the electronic water valve underneath. Disconnect the water line from the water valve and blow through the water line to make sure it's clear. If it's not clear, then the fill tube is frozen up above the icemaker. If the water line IS clear, then you need to remove the icemaker to try and see if you find an ice jam or anything with the icemaker itself. Either way, for both fixes, you'd need to remove the icemaker.

Removing the icemaker is quite difficult on this unit.  You must first open the left side refrigerator door and pull the ice bucket out.  There is a white plastic trim piece along the bottom left edge of the ice cavity.  Locate the hole in this trim about half way down the trim and stick a small flat head screwdriver through this hole and pry down on the hidden tab behind this trim to release the trim.  The trim will then pull forward and out.  Now you can disconnect the wire harness behind this trim.  Lift the tab away from the left side panel that is right next to the icemaker and begin pulling on the icemaker.  The entire icemaker and back panel assembly will pull straight forward and out of the ice maker cavity.  From there it's straight forward and you just remove the screws attaching the icemaker to the entire assembly---but getting the assembly out is the difficult aspect.

At this point you can check for a jam and if you find nothing, you'd need to replace the icemaker. Other than that, you can thaw out the fill tube or any ice jamming the icemaker with a hair dryer.

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