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Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6823
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
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I have a GE GSS25JEMC BB side by side referigerator, freezer

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I have a GE GSS25JEMC BB side by side referigerator, freezer not cooling or freezing
Hi my name is Barry.

Do you have a meter to test with?
Customer: replied 4 years ago.

I do not but I may be able to borrow one in the next few minutes.

Around behind the refrigerator there are there is a small compartment. Take a meter and measure but the three wire connector to ground. How many of those wires show voltage?

Thanks Barry
Customer: replied 4 years ago.

On the board? Which wires are you referring to?

YES on the board. In different models it's positioned horizontally or vertically. you're looking for that three prong connection. there are three large spades measure from there to ground.
Customer: replied 4 years ago.

The one labeled COMP has less than 1 volt, the prong labeled DEFR has around 18 volts, and LINE has 125 volts.

That board is bad Josh replace that board. that will fix it.

Customer: replied 4 years ago.

Ok thanks.

You are very welcome thank you for the opportunity to help.
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