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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21905
Experience:  Highly accurate diagnostician with over 30 years experience!
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i have a samsung cooltech dynamic sr44rmb fridge freezer and

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i have a samsung cooltech dynamic sr44rmb fridge freezer and water is leaking from the freezer compartment on top into the fridge below.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Your defrost drain is frozen and not allowing the defrost water to flow as it should to the condensate pan below the cabinet. The easiest thing to do is to unplug the refrigerator and leave the doors open for 12 hours. This will allow any ice to thaw and restore proper drainage. You will then have no more leakage into the fresh food section.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!



Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Kelly and 3 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Thank you Kelly for your answer. I hope it works.

Anyway i'll try to leave the door open tonight, and see the results, to know if I have another question to ask.

I'm sorry for my bad english, I speak spanish an I'm doing my best.

Thank you again , my regards XXXXX XXXXX i'm answer you. Alda

Una vez que la fuga se haya descongelado, que no debería tener más fugas. Por favor, hágamelo saber si usted tiene alguna pregunta y no dude en hablar español, tengo un gran programa de traducción! Tener una noche tranquila ...
Customer: replied 3 years ago.
Señor Kelly: en su momento cumplí todos los pasos que me solicitaron. Incluso ya me vino debitado de mi tarjeta el pago de la consulta. Mi respuesta fue muy satisfactoria y lo por usted aconsejado, lo puse en práctica y conseguí solucionar el problema.
Muchas gracias y espero que no tenga Ud. Ningún problema en cobrar lo que le corresponde. Saludos. Alda
Estoy muy contento de que ahora está funcionando. Muchas gracias por la calificación. Por favor, sepan que estoy aquí si tiene problemas con ella o cualquier otro aparato en el futuro. Que tengan un buen día!