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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22849
Experience:  Highly accurate diagnostician with over 30 years experience!
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turntable stops turning sometimes under heavy load modelHM

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turntable stops turning sometimes under heavy load modelHMT9656AU/02
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Can you tell if the plastic drive coupling (number 0313) is cracked if you look real close? It will pull off the motor for inspection.

explosion 3
Customer: replied 4 years ago.

Looks fine no cracks firmly secured to motor

Okay, do you hear a grinding type noise when the motor stops?
Customer: replied 4 years ago.

Yes grinding and clicking and seems to stop in the same position when restarted

Okay, so the gears in the motor are stripped and the motor will need to be replaced. It is available below. I am unable to locate one in Australia, the number is XXXXX a good number at the places I looked and does not cross.


Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 4 years ago.

I have the Bosch parts diagram, part number 0302 seems to correspond is that correct?

That is correct, sorry I forgot to post that.
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