Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a Frigidaire Gasherllery series model# XXXXX front

loading washer that is not...
I have a Frigidaire Gasherllery series model# XXXXX front loading washer that is not going through the spin cycle. The washer fills, goes through wash & rinse cycles and drains fine but no spin. After some research I found it could be a couple of things, one the spin speed switch might have gone out or something about the door hardware. Do any of these remarks sound right?
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
9/8/2013
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,135
Experience: 9+ years being an appliance technician with factory training.
Verified
Hello, and thank you for using this service. I'll be helping you with your problem today.

Can you tell me a few more things about your condition please? When the washer finishes, does the tub still drain all the water out even though it's not spinning? Of course the clothes will still be soaking wet, but is the tub filled with water also? Also, what does the basket do when the washer should be spinning? Does the basket just sit there and do nothing? Does it go back and forth? etc...
Ask Your Own Appliance Question
Customer reply replied 4 years ago
The washer does drain all the water out of the tub. When it should be spinning, the tub does nothing, it remains motionless.
OK so believe it or not, the problem is your door latch assembly. There is a PTC sensor that gets checked just before the spin cycle built into the latch assembly. If it doesn't give the correct reading to the motor control board, the washer will not attempt to spin or turn the basket and the washer just shuts off and ends the cycle. You'll need to order and replace the door latch assembly to solve this problem.

It's actually a fairly easy part to replace if you're handy. You'll need to unplug the washer and open the door to start with. Then there is a wire ring around the front lip of the rubber door gasket. Use a flat head screwdriver and pry the wire ring off. From there you can pull the gasket back out of the way. Remove the screws going into the door latch from the front and reach behind to replace the door latch assembly. Below is a link to the latch assembly you'll need to order and replace for this model.

CLICK HERE

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Ask Your Own Appliance Question
Customer reply replied 4 years ago
Doc, fallowed your direction, got the part out and am in the process of ordering new part. Hopefully this will solve my problem. Thanks a whole lot. Is there still a chance that it could be the spin speed sensor? If so where would this be located ?
Not on this model. The unit is still washing which means the motor is good as well as the control board. If a speed sensor were bad, the tub would actually turn back and forth trying to balance the load when it should be spinning as well--just for reference.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,135
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,135
84,135 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

84,135 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The red "run" light is flashing and machine will run dry for
The red "run" light is flashing and machine will run dry for a few seconds … read more
travis webb
travis webb
tech.
2,403 satisfied customers
Kenmore elite bottom freezer refrigerator. Model #
Kenmore elite bottom freezer refrigerator. Model #*********** ice maker is not working … read more
travis webb
travis webb
tech.
2,403 satisfied customers
I have a question about installing a Frigidaire garage kit
I have a question about installing a Frigidaire garage kit in my Frigidaire LFHT2131QF4 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am renting and have no manual for my Frigidaire 23cubic
I am renting and have no manual for my Frigidaire 23cubic ft. side by side, 5 yrs. old. The refrigerator is not making ice. How do I turn it on or replace filter or whatever is needing to be done. Tha… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool refrigerator with doors and a drawer.
I have a Whirlpool refrigerator with doors and a drawer. Several months ago, I had a local technician come check our my refrigerator because I had ice under the two pull out drawers. He replaced the p… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
279 satisfied customers
Have Kenmore Elite Refrig. showing error code "er CO". What
Have Kenmore Elite Refrig. showing error code "er CO". What does code indicate? … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,135 satisfied customers
My freezer is defrosting. There is a wire inside the left of
My freezer is defrosting. There is a wire inside the left of the freezer. should this wire be in the up position or should it be facing down? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My LG washer earlier displayed the OE error message. I
My LG washer earlier displayed the OE error message. I cleared the drain pump filter and checked for kinks in the drain hose. When I start the washer now everything turns on. However whenever I try to… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is defrosting. There is a wire inside the left of
My freezer is defrosting. There is a wire inside the left of the freezer. should this wire be in the up position or should it be facing down? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
When I close the refrigerator door the fan comes on and
When I close the refrigerator door the fan comes on and makes a loud noise. When I open the door the fan shuts off. … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,135 satisfied customers
Lower oven won't heat (upper does) Thermador SCD302ZP/01. 13
lower oven won't heat (upper does) Thermador SCD302ZP/01 … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,135 satisfied customers
My dacor cooktop won't light ... it was fine two days ago.
My dacor cooktop won't light ... it was fine two days ago … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Our gas /electric convection unit got wet, now probe light
our gas /electric convection unit got wet, now probe light stays on and it only seems to want to run in convection mode, does not clear? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The whirlpool model wfw72hedwo will not fill drum turns and
The whirlpool model wfw72hedwo will not fill drum turns and machine runs but no wAter. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Viking VCBB 2R-SS fridge freezer. Fridge is t
We have a Viking VCBB 2R-SS fridge freezer. Fridge is t cooling down properly even at max. Freezer is fine … read more
travis webb
travis webb
tech.
2,403 satisfied customers
I have an insidkerator that needs to be replaced. Are all
I have an insidkerator that needs to be replaced. Are all brands a standard size when we hook it up to the sink or do we need to be super careful to buy one that will fit? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer doesn't seem to be working. Temperature is slowly
My freezer doesn't seem to be working. Temperature is slowly rising … read more
travis webb
travis webb
tech.
2,403 satisfied customers
Working on a maytag front load washer model number
Working on a maytag front load washer model number MHWE900VJ00. I need some assistance on the procedure or a video on how to replace the inner spin basket and outer rear tub front load washer.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x