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Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6823
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
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Kenmore Elite "Trio" bottom freezer refrigerator, Model # XXXXX Ice

Customer Question

Kenmore Elite "Trio" bottom freezer refrigerator, Model # XXXXX

Ice is forming in the defrost drain pan preventing the defrost water from draining.
Second time in 3 months.
Is there a fix to this problem?
Disassembling the freezer compartment is not a convenient fix (repair).

Thanks for your help,

The defrost water leaks onto the hardwood floor, warping the wood.
Submitted: 4 years ago.
Category: Appliance
Expert:  Barry G. replied 4 years ago.
Hello my name is XXXXX XXXXX you for choosing our service.

Fred is there a metal piece hanging from the heater into the drain?

Customer: replied 4 years ago.


Expert:  Barry G. replied 4 years ago.

That is the best thing to do, there is a kit you can order and put onto the heater or you can use a piece of copper wire. Hang it from the defrost heater and into the drain about 1/4 inch. What that will do is keep the drain and the water warm longer so it does not freeze so fast. That is one method. The link is below.

The second thing you can do is replace the defrost thermostat that is clipped to the top of the coils. It is a disk shaped object with 2 wires coming from it. Replace that with a warmer thermostat and that will help. Most all of those will have a temperature on them and if you will take it to an appliance parts store and explain that you would like one that is a few degrees warmer that will help 4 to 10 degrees can make a big difference during the defrost cycle. That will keep the heater on a little longer and should stop the freezing.

Please ask if you have questions, if not then please leave a rating for me.

Thank you,

Customer: replied 4 years ago.

In my past life I was an appliance repairman for Public Service Co of Colorado. I have repaired many GE and Hotpoint refrigerators with a similar fix.


Thanks for your help.



Expert:  Barry G. replied 4 years ago.
I am glad to meet you Fred and thank you for the opportunity. I am sure that will take care of it. You and your family have a very nice Sunday and please return right here if there is something you may want to know.

Expert:  Barry G. replied 4 years ago.
Hello Fred, This is a courtesy follow up from Barry.

I was wondering if my answer helped and if you were satisfied with my assistance?