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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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my washer displays a d5 when loaded but wont wash or load

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my washer displays a d5 when loaded but won't wash or load water
Hello,My name is XXXXX XXXXX be helping you today. do you have the model number ?
Customer: replied 3 years ago.

yes MAWOOAHH some of the letters are really faded


okay stand by while I look up the model, thanks , Bryan
Okay got it, the actual error is dS not d5 there's no d5 error. what it means is the door switch is reading open even though it may be locked. you will need to order and replace the door latch assembly. Door or Lid Latch Assembly(NNN) NNN-NNNN        Main Product View heres a link to the latch. door latch I hope this helps. here a video on how to replace this, its for a whirlpool duet but its the same lock and is replaced the same. video
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