Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

WHIRLPOOL WASHER WFW94HEXW2 F01 E02 error codes (probably MCU?)

but when unplugged to see...
WHIRLPOOL WASHER WFW94HEXW2 F01 E02 error codes (probably MCU?) but when unplugged to see if it cleared, will not power up, at all.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 hour by:
9/8/2013
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
c. You want to ask further questions.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.

 

 

Even using the key dance to put it into diagnostics will not come up?

 

 

 

Ask Your Own Appliance Question
Customer reply replied 4 years ago


I don't know what the key dance is, however, I believe that to be irrelevant because it simply has no power to it...the power to the outlet is fine (no breakers popped, other appliances will work when using that same outlet)...no "powering on" sounds coming from it...just blank.

graphic



See what it does please?


Ask Your Own Appliance Question
Customer reply replied 4 years ago


I did try that before, but re-plugged the machine and attempted it again - machine remains dark and silent.

For the unit not to power up is going to be the CCU and not the MCU causing you the problem. You can click on the blue link below to order the correct part for your washing machine.

Click here for the correct part for your unit.


Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.


All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. If you are done and rate a 1 or 2 s please consider replying and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

Ask Your Own Appliance Question
Customer reply replied 4 years ago


the original error codes were the F01 and E02 - is it possible (or likely) that it is the MCU also?

I am going to doubt it, But it could have gotten a false code from the CCU that it couldn't communicate, if the MCU was bad it would still power up though...

Ask Your Own Appliance Question
Customer reply replied 4 years ago


okay...let me give you the last bit of omitted info...my wife was the one who reported the error codes. The machine had started washing (clothes got fully wet) but she never heard it going to wash...that's when she got the codes. Using the owner's manual, she figured out how to get the door open and the wet clothes out. Those codes remained in the display. She read somewhere on-line about the key-dance and attempted it, which didn't work. After unplugging it twice (both times the machine came on and showed all of the lights) that third time is when it wouldn't come on. I don't know if this changes anything, I just wanted to make sure that you had all of the info to make an informed determination. I know I'm grasping here, is there a chance the poser cord has loosened causing those errors?

I guess you can see if the outlet is still live that it is plugged into, I never asked that?

Ask Your Own Appliance Question
Customer reply replied 4 years ago


yeah...tried that...lol...figured it might be a stretch. So, replacing the CCu should fix it....is there any way to be sure, other than just trying that, first?

Just replacing it is the only way, they don't give pin outs for testing on these models...
Ask Your Own Appliance Question
Customer reply replied 4 years ago


okay, thank you...last question...difficulty in replacing the unit?

Takes 10 to 20 minutes to do.


Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified
Chas and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Chas Your Own Question
Chas
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
16,453 Satisfied Customers
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech

Chas is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My bosch dishwasher is stuck on drain impeller working
my bosch dishwasher is stuck on drain impeller working constantly and when I put water in, it clears the water quickly and well … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I just purchased a new Samsung Refrigerator RS25H5111SR and
Hello I just purchased a new Samsung Refrigerator RS25H5111SR and have a question about the temperature display … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Dishwasher doesn't go through the cycles. Whirlpool type
Dishwasher doesn't go through the cycles JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle? Customer: Whirlpool type 582-1 mod wdf750saym2 JA:… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My u-line refrigerator has frozen with a large block of ice
My u-line refrigerator has frozen with a large block of ice against the inside back panel. Do I turn off the unit? I do not want to curse damage to my wood cabinets. What should I do? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a 10 year old. Cabrio whirlpool washer, MOD
I have a 10 year old. Cabrio whirlpool washer, MOD WTW555DXWO, it's failing, can you direct me to a manual … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My subzero 561 ice maker sends ic e into the bucket but
My subzero 561 ice maker sends ic e into the bucket but there is water also so everything freezes together and after a day I have one big slab … read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,769 satisfied customers
I have a side by side LG Model GR-L207QUJA. It dispenses
I have a side by side LG Model GR-L207QUJA. It dispenses water normally. However, even though it makes ice, when I toggle for cubed ice or for crushed ice, the loud noise is horrendous and continues f… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Europro will not form stitches. the needle goes up and
My Europro will not form stitches. the needle goes up and down but does not engage with the bobbin thread. I had just changed the needle and it was sewing fine, but after I put in a new needle it quit… read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
88 satisfied customers
GE dryer won't run. Control board just beeps when buttons
GE dryer won't run. Control board just beeps when buttons pressed. DpGT650ghww … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My washers lock button will not lock and therefore my washer
My washers lock button will not lock and therefore my washer will not turn on. What do I do… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Whirlpool about 18 months old. Model WDF560SAFM0.
We have a Whirlpool about 18 months old. Model WDF560SAFM0. It won't start cleaning and I hear a clicking sound. Is this a problem with a fuse or ??? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
We have a Serie 6 front load washing machine, and it is
Hi, We have a Serie 6 front load washing machine, and it is alarming with a sign E13 … read more
AppTech8579
AppTech8579
1,721 satisfied customers
My GE double wall oven model jt5500sf1ss is showing f97
My GE double wall oven model jt5500sf1ss is showing f97 error code. what does that mean? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have the GE profile cooktop JP938BC1BB. I get the F113 for
I have the GE profile cooktop JP938BC1BB. I get the F113 for the front left element. Do I need a new logic board? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Sesrs refrigator model #253.70412411. When we
We have a Sesrs refrigator model #253.70412411. When we close the door to the freezer area, there is a gap on the right side of the door. How do we take care of this problem? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Fridge model number kfis25xvms9. Model # KFIS25XVMS9 SER#
fridge model number kfis25xvms9 JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: model # KFIS25XVMS9 SER# ***** AROUND FIVE YEARS JA: Do you plan on doing … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My dishwasher reads h:05...I need to reset it to 00 I
My dishwasher reads h:05...I need to reset it to 00 I think...i have no A button to push along with start...won't start … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Do the items in the door shelves stay as cold as the
Do the items in the door shelves stay as cold as the interiror items … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x