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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81165
Experience:  9+ years being an appliance technician with factory training.
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GE Profile 30" wall oven model # XXXXX Touch panel

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GE Profile 30" wall oven model # XXXXX Touch panel does not work all of the time. Got the oven to work and used it to cook but then when done could not get it to turn off totally. The fan continued to blow and it seems line the oven was not shutting off all the way like it was staying on low heat even though the panel shows no tempurature. Any ideas?
Hello, and thank you for using this service. I'll be helping you with your problem today.

So the oven is designed to cool down and it can take up to 90 minutes for the cooling fan to run after the wash oven shuts off. It takes about 6 hours or more to cool down to room temperature. That being said, if the oven really was heating after it was off, then you need a new display control board because it's sending power to the heating elements when it shouldn't.

Now as for the touch panel not working, that could be either a bad touchpad or a bad display board. There is no way to test which one is at fault but if the issues are related, then the display board is likely causing both problems since the touch panel can't cause the oven to heat up when you shut if off.

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Customer: replied 4 years ago.

So, if the touch panel works sometimes but not all the time it is probably a bad touchpad? So in other words, I tried to start the oven and was not getting any response. I continued to try all of the buttons in different patterns and still didn't any response. Then just one time it started to work and I was able to enter the temp and start the oven. So Touchpad?

Aye, that would be a bad touchpad.
Customer: replied 4 years ago.

So based on your first response, the oven was probably just cooling down and the fan was still running. So, if the touchpad is probably the culprit, the control board is most likely OK? Or would these go out together typically?

Generally they do not go out together unless you know of a voltage spike that just happened. Most likely you just need a new touchpad.

Customer: replied 4 years ago.

So, where can I get the best replacement part and price? Any thoughts?

I'm not even sure you're going to be able to find the part because it's not longer made. The part number is XXXXX You'd have to do some searching to see if anyone even has one in stock but I only see one person that has it in stock and it's $360. Below is a link to that part

Customer: replied 4 years ago.

So, one last question. The model number on the appliance is as listed above but when I try to look up the model on any website and even the one you just sent me to, it always takes out the o after the first B. Whats up with that?

The "0" needs to be removed. That is just a revision number, but to look up the model it's actually just JT910BA2bb
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