Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a Samsung RF217ACWP that is about 16 months old. 1.

I have a Samsung RF217ACWP...
I have a Samsung RF217ACWP that is about 16 months old.

1. Recently it has started collecting water in the left side drawer of the refrigerator (not the freezer). Can you give me a clue as to what the problem might be.

2. This refrigerator is also extremely noisy - popping and cracking. Sometimes wakes me up at night. Is there anything I can do to quiet it?

Thanks,
M. Meares
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
9/3/2013
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Verified

Hello Marilyn my name is XXXXX XXXXX you for choosing our service.

Give me a few minutes to upload a file for you.

Thanks,
Barry

Ask Your Own Appliance Question
Customer reply replied 4 years ago

Do you need more info? I am not seeing any questions from you.

Well there is one I could ask but I am still sure about where the water is coming from and what is causing the popping. I am sure the popping has been going on since the date of purchase. I have repaired refrigerators with that problem as well. But to the question I have.

Has there been a door open in the recent past that was not closed by accident?

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

No door left open. I have dumped up to 1/2 inch of water out of this drawer at least 4 times in the last two weeks.

Maryln there is a drain that is clogged behind the wall of the fresh food section. There is a file below and there are 2 pages. There are arrows at the top of the pages so you may select 1 then 2. This will help you get the rear wall off and in the last image arrowed is a drain. That drain needs to be cleared of ice then some water either forced through it or poured down it. Usually after the ice is removed you can just pour it. If you have to force it you can use a turkey baster.

The popping is the noise of the coolant where it is liquid and gas mixed and the pop you hear is when the gas pops through into the cold coils in the freezer and in the fresh food section. That is the nature of the design of the refrigerator and the type of coolant used. I was instructed by one manufacturer to add a little nitrogen, 1 psi to take care of the noise. The customer had the refrigerator on one side of the wall, his headboard on the other side of the same wall. The customer did inform me that procedure did work. You will need to find a tech with an EPA license to add the nitrogen for you. You cannot do that work.

CLICK HERE FOR THE FILE.

If you have any questions at all Marilyn please ask. If not then please leave a rating for me.

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I have the angle cap off, and there is ice behind it. I am also only finding two screws on the wall. Are you sure you sent the correct model picture?

Some have 2 screws at the bottom and one at the top hidden under the cover in the image. If you have those out and that wall will not move then it is frozen in place. The only safe way to remove it is to unplug it from the wall outlet, open the doors and let it defrost for a few hours until you can get it loose. I just do not like the idea of heating the plastic because it may twist or buckle. Also if you can see the ice the drain is exactly what is wrong.

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

So there is a screw behind that ice I found under the cap? OK I have unplugged the unit and now need to let it melt a little. Will you be around later? Thanks.


 

You are very welcome, thank you for the opportunity.

I sure will be here, about 5 hours more but not much after that. Save this page to your favorites/bookmarks and when you post I get a notification. Let me post last that way I get it.

At the top of that rail in the center of the rear wall is a cap and a screw should be under that small cap.

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

One more question for now. Would it fix itself if I just let the entire fridge defrost?


Thanks.

That is very possible, most times all that causes the problem on a refrigerator that new is a lot of warmth being introduced into the system. A door left open a while is the most common cause for a refrigerator of that age.

Its really not possible for things to get in there or algae to grow in the drain because that takes a lot more years than 2, usually 8 or more.

Another thing that can happen is the power can go off at the wrong time. This will interrupt the cycle that keeps the coils frost free behind that wall and could cause water to freeze over the drain.

Every frost free refrigerator has a defrost cycle and a cooling cycle. Yours not being timed mechanically but operated by a control board, a loss of power could change the cycle from one to the other at the wrong time.

Again Marilyn if you have any questions please ask.

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

So I think I am going to just let it defrost for a few hours. What do I need to know about starting it back up?


 

Nothing special, just turn it off and unplug it from the wall outlet so the lights do not stay on. Then plug it back in and put the settings back where you normally keep them. If it does not start right away just close it up and leave it alone for 45 minutes Marilyn and it will start.

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

And I do not have to worry about the possibility of having stopped it at the wrong time in the cycle? I am not completely understanding your explanation of how it might have happened. That is ok I just want it to not happen again if possible.


 

The difference is it will be for several hours which will be enough time for the water to finish dripping from the coils and not freezing the drain over. Not a short outage which can restart the refrigerator into the cooling cycle at the wrong time. Even a flicker can change what a control board was doing before the flicker. It does not take much at all.

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Thanks so much! You have been great. If I rate you now will I lose you? I have this conversation bookmarked as you suggested.

No you will not lose me Marilyn, you can reply with followup questions. Tomorrow I will be in and out but I will know when you have replied. I will see that on my phone. I have a cheap phone so it is very difficult to reply with but I will make it my goal to get to a computer as soon as I can and followup with you. As far as I know, tomorrow I will be in and out. Then the 11th I will be out from around 12pm til 4pm. Those are the only 2 days I expect to be out short of an emergency.

Thanks,
Barry
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Verified
Barry G. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

HI Barry,

We conversed last week about my Samsung fridge with a frozen drainage line and water collecting in the drawer. All was well for a few days after I unplugged the refrigerator and let it thaw out before turning it back on. Yesterday the water started to collect in the drawer again. I took the tab off the back where the first screw is and yes, it was iced up again. Evidently I need find the cause for this icing up.

Thanks.
xxxxxxx xxxxxx

Hi Marilyn, may I ask has anyone found a door open even a little bit?

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I think the door alarm came on once but I was in the room and it had only been open long enough to set the alarm off. Not long and not very open.


 

I understand, that is not long enough. It sounds like there is a sensor that is not reading exactly as it should. Is there someone there or someone you know who has an ohm meter?

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I can get an ohm meter but probably not until tomorrow afternoon.


 

There is a part attached to those coils that has most always yellow wires. I will be here tomorrow and it would be great if you could disconnect that part and take a reading..I will help you test it. Just give me a shout and tomorrow will be fine, or the days after.

Thank you,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

OK does this mean I will be going into that panel on inside back of refrigerator? Same place you instructed me to go before but I chose to let it defrost on its on?


 

Yes that place... I'll help you I believe you can do it.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Thanks. I am not quitting on this. I will contact you when I have the ohm meter and the cover off.


 

You are very welcome Marilyn, I hoped that you would not because I have the confidence that at the very least we get to learn and that is cool!

Have a great night,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Hi Barry,


I now have the ohm meter and am ready to tear into my Samsung. Are you there?


Marilyn

Yes I am here. If you look at the rear inside of the fresh food section there are 2 or 3 screws at the bottom. Remove those. Let me know when you get that far

Inside at the rear wall.

Barry

Ask Your Own Appliance Question
Inside at the very rear wall Marilyn,,,all the way to the back.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

OK I have the two screws on the bottom and the one under the tab out, but can not get the cover off. Are there other screws? It seems to be hung up at the place where the screw under the tab was. Could it be frozen in there? I had to chip ice away to get the screw out.

 

 

The whole cover is tucked up under the ceiling of the fridge. Is there some secret to getting that part unhooked? Are there any screws in the upper part? I can not see them.

 

Yes it could be frozen in place. Up at the top there in the center did you find that screw?

Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

The one under the tab?

Yes that one.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

All screws are out. As I said it is tucked up into the back edge of the ceiling of the interior. I can not get it off. I can pull it out from the bottom and see a styro-foam layer. Do I need to get behind that?


 


I need clear instructions as to how to get the plastic cover off.


Thanks.


 

Its frozen in place......leave it alone for a while and let it thaw. Yes that is the screw....I have a sheet somewhere to help you,,,,, let me go look for it.

Ask Your Own Appliance Question
I have a sheet somewhere to help you,,,,, let me go look for it.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Is the styro-foam supposed to come off with the cover? It feel like it might be frozen.


 

Yes it comes off too,, let it thaw a while.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

How long are you going to be around?

Customer reply replied 4 years ago

OK it is off! What is next?


Thank you.

Customer reply replied 4 years ago

Hi Barry,


I have it open. Please tell me what the next step is. Thanks!
Marilyn

Look at the top of those coils, do you see a part with 2 wires? They are usually yellow. Set a meter to ohms, any ohm setting and put one lead to each connection. What is the reading?

Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

With the meter on X1K the reading is 3.5.

Customer reply replied 4 years ago

With the probes positioned in the place where the wires come out of the component (small blue box) it reads 3.5.


Then I pulled the component out and put the components into the side that was connected to the refrigerator and it reads about 6.

That is not a bad reading, there is another part there. Its attached to the coils as well, can you get that reading?

Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

OK there is a white box with three wires. There are four holes. Red and black wire are side by side and it reads 2.5. White is in the hole above red and they read 20.0 - 25.0.

Dang, thats all good. Marilyn are you sure, absolutely sure a door was not left open?

Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Yes. I have been very mindful of keeping it closed! If it was door open it would have happened a long time ago. When I first got the fridge - was not used to the french doors and sometimes it would get left open, but always closed when alarm sounded.


 

Customer reply replied 4 years ago

There is also a 6 hole part with 4 wires. Should I try that one?

I don't know, I wish I did but I don't. I will relist your question Marilyn. There is a chance that someone may see something I missed and post a reply, if they do not and you get no replies contact customer service. I really appreciate your patience.

Thanks,
Barry
Ask Your Own Appliance Question
Customer reply replied 4 years ago

OK. Are we talking about hours or days?


Thanks.

Ask Barry G. Your Own Question
Barry G.
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
6,823 Satisfied Customers
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.

Barry G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Whirlpool french door refrigerator that is not keeping
I have a Whirlpool french door refrigerator that is not keeping the food cold. the freezer is fine, however I have bumped the temp control up to 7 (the highest) and it's still not cold. Thanks. Kathy… read more
Barry G.
Barry G.
Home Appliance Technician
6,823 satisfied customers
My whirlpool refrigerator is freezing up in freezer. I have
My whirlpool refrigerator is freezing up in freezer. I have already unplugged it 3 times and defrosted it myself. Not sure what needs to be replaced. My fan does work. HELP!! Dina… read more
Barry G.
Barry G.
Home Appliance Technician
6,823 satisfied customers
I have a whirlpool fridge/freezer and the temperture dial (1-7)
I have a whirlpool fridge/freezer and the temperture dial (1-7) is in the fridge. I used to keep it on approx 3 or 4 and both fridge and freezer seemed fine. Then I started noticing a frost build up i… read more
Rick
Rick
Bachelor\u0027s Degree
232 satisfied customers
We have an upright frost-free Amana Freezer. Water freezes
We have an upright frost-free Amana Freezer. Water freezes on the bottom of the freezer, freezing in the "basket". I have removed the panel several times to thaw the little drain area beneath the cool… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kenmore frost free freezer door left open. Now running
Kenmore frost free freezer door left open. Now running constantly for many hours. Sure of freezer very warm. Is there a reset button? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The freezer on my GE side by Side Frost free is not getting
The freezer on my GE side by Side Frost free is not getting cold enough. TFG20JA … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The existing space for a new frost free freezer, (which we
The existing space for a new frost free freezer, (which we are seriously considering buying from Lowe's in Mt Vernon, WA,) is 34.25" wide. The width of the new prospective freezer is 30.25". Which wou… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Frost free upright fridge is frosting up on the evaporator.
Frost free upright fridge is frosting up on the evaporator. I have defrosted and I remember something about a piece of wire which makes the drips off the evaporator go down the tube at the back. Am I … read more
travis webb
travis webb
tech.
2,412 satisfied customers
I have a westinghouse fridge, bottom freezer, frost free,
I have a westinghouse fridge, bottom freezer, frost free, about 10 yrs old. It is freezing food in the fridge. I have turned the temperature control to high but this has no effect. The motor is consta… read more
Joel Swenson
Joel Swenson
High School or GED
3,407 satisfied customers
I have a frost free upright freezer that I had to defrost
I have a frost free upright freezer that I had to defrost because the defrost tray was frozen. What could have caused this? I also noticed that there was a lot of water draining from the door. Is this… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
We have a maytag upright freezer. It is frost free but we
Hi we have a maytag upright freezer. It is frost free but we keep getting a build up of ice on the bottom under the basket. How can we prevent that from happening? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a frigidare model FFU17F5HWD upright frost free
i have a frigidare model FFU17F5HWD upright frost free freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,407 satisfied customers
I have a Kenmore upright frost free freezer with an unusual
I have a Kenmore upright frost free freezer with an unusual digital control panel on the front. It was running fine until someone fooled around with the buttons and now it just says off. There is no o… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Have Amana Upright deepfreeze, frost free. UL model F16, AQF
Freezer is not keeping things cold anymore - just to check, what is coldest setting?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have an Avanti frost free refrigeraor/freezer. Last night
I have an Avanti frost free refrigeraor/freezer. Last night a sound was coming out sounding like a motorboat. I unplugged the refrigerator. This morng, I plugged it in and the sound is gone. What does… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Kenmore Upright Frost-Free freezer (Model
Hi, I have a Kenmore Upright Frost-Free freezer (Model(###) ###-####. I have had it for 16 years, and it has been a good product. But the last couple of years, it has had problems maintaining the corr… read more
Joel Swenson
Joel Swenson
High School or GED
3,407 satisfied customers
Our frost free freezer, Whirlpool EVL209NBTQ00, is not
Our frost free freezer, Whirlpool EVL209NBTQ00, is not cooling. The compressor seems to be running, but the evaporative fan is not running. It has been noisy for a couple of weeks, but we have not bee… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
285 satisfied customers
I have a frost free kitchenaid refrigerator with the freezer
I have a frost free kitchenaid refrigerator with the freezer on the bottom. I always have a thick layer of ice in the bottom of the freezer and whenever I open the freezer, there's always a leak about… read more
Joel Swenson
Joel Swenson
High School or GED
3,407 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x