Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a kenmoore elite washer and it wont agitate. When

I have a kenmoore elite...
I have a kenmoore elite washer and it won't agitate. When manually commanded to spin, it only makes a short clicking noise. Coupler is fine and no burnt winding smell or oil spill. Could it be the start module. Nothing else has been touched so I'm doubtful it's the harness
Show More
Show Less
Ask Your Own Appliance Question
Answered in 11 minutes by:
9/3/2013
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
Experience: Appliance Service Technician with 10+ years experience.
Verified

Jon :

Hello

Jon :

My name is XXXXX XXXXX I am an appliance expert here with the website and I can try to help you today.

Jon :

Do you have the full model number of the washer?

Jon :

Depending on the model it can either be a sensor or the motor or belt. But please get back to me here with the full model number so that way I can bring up the model specific info for your machine and help you better.

Jon :

And if this is a front loader we can also check the door lock as well. just to be sure.\

Ask Your Own Appliance Question
Dennis,

Still here for you. I have just switched from live chat to question answer format. You can get back to me and respond back to me in the same way as before.

So please first tell me what the full model number of the washer is and we can go from there.

Thanks.
Ask Your Own Appliance Question
Customer reply replied 4 years ago
Model 20946 991. Type III
Customer reply replied 4 years ago
Jon. You there?
sorry.

I am still here for you. let me look it up now be right back.

Thanks
Ask Your Own Appliance Question
Model doesnt come come back as good number. can you recheck it for me please?

It usually starts with the three numbers like 570 or 991 110 then has decimal point and more numbers. The model number is XXXXX just behind the door on a sticker on the frame of the washer.

Please check it and get back to me.

Thank you.
Ask Your Own Appliance Question
Dennis,

Does the wash tub spin or move at all during any part of the wash, rinse or spin and drain cycle?

Or does it just not agitate?
Ask Your Own Appliance Question
Customer reply replied 4 years ago
Correction Model 110 20946 991 typeIII
Customer reply replied 4 years ago
Doesn't move at all during any cycles.
OK.

That is more like it. Thank you. Will look it up for you now.

If the tub is not spinning at during any part of the cycle that is no good my friend. How old is this washer?

Does the washer fill as normal?
Ask Your Own Appliance Question
I have the model info.

If the washer is filling with water but then does nothing can you try lifting and closing the lid for me please and see if that helps?

You have a top load washer with a lid switch. Which will tell the timer or control of the washer if the lid is open and it will not wash or spin or have the tub rotate at all if it thinks the lid is opened.

It is a common problem on these style washers.
I would check that first.
Ask Your Own Appliance Question
I would also like for you to give a look at the lid of the washer. If it is bent in or pushed in it may not make good contact with he lid switch when it is closed. So if it is pushed in open the lid and push out on the lid to bang it out then close the lid and restart the machine. If it starts to work then you know that was the issue and just try not to lean on the lid and push it in.

If it doesn't help then we will have to do some more checking.

Do you have multimeter with continuity to do some checking with?
Ask Your Own Appliance Question
If you know the lid switch is good you will need to tilt the machine back and check the voltage to the motor and see if there is any voltage during the wash cycle?

If there is voltage to the wash motor during the wash cycle but yet the tub is still not spinning or agitating then we know the lid switch is good. And f the motor is either humming or vibrating or is very hot then you need a new motor and coupling.

If the motor doesn't have voltage then we need to replace the lid switch.

Please check that when you get a chance and get back to me here and let me know what you find and I will help you more.
Ask Your Own Appliance Question
Customer reply replied 4 years ago
Checked voltage to the motor and verified lid switch s working. Motor is not getting hot. What does they Start Module do?
How did you check voltage to the motor? And what voltage did you find? and what do you mean start module?

This model has a timer and other cycle selector switches. Can you please tell me what you are referring to the start module as?


If there is power to the motor and full power but yet the motor is not starting then the motor is the problem. And will need to be replaced.

But if no power or not full power to the motor then you need to replace the timer and micro computer.

The motor is part number(NNN) NNN-NNNNand should cost about $180.

The timer and micro computer is part number(NNN) NNN-NNNNand(NNN) NNN-NNNNand should cost about $210.

The parts can be ordered at www.applianceassociatesli.partsquik.com.

Please get back to me here if you have more questions or concerns.

Thanks.
Ask Your Own Appliance Question
Customer reply replied 4 years ago
Start module is a black box mounted on the rear wall of the washer that the wiring harness comes from
That is the terminal box. That is where the power comes into the machine. If that wasnt working or not working properly then nothing on the machine would work at all.

How did you check power to the motor? And what voltage did you find?
Ask Your Own Appliance Question
Dennis,

It is as easy as checking the voltage to the motor. And if there is not full voltage or no voltage at all then check the wiring. If the wiring is good and still no voltage or not full voltage then replace the timer.

If full voltage to the motor but yet still not working then replace the motor.

I will tell you this, the motor on this machine is the more common part to fail.

Please check that and get back to me here. But if you have checked it then tell me what you have found or just order the parts.

Thanks again.
Ask Your Own Appliance Question
Customer reply replied 4 years ago
How do you troubleshoot the timer?
There is no definitive way to trouble shoot the timer. The only way to accurately know the timer is bad is to do the checks before it. Like the motor test.

There are way too many points on the timer to check it.

How did you measure and check the voltage to the timer and what pins on the harness did you check? And what voltage did you find?

How come you are not answering those questions for me?
Ask Your Own Appliance Question
Customer reply replied 4 years ago
My apology. I meant to say I checked the lid switch interlocking the power to motor controller. Raising and lowering the lid I am satisfied it is interlocking properly. I did not ck motor leads. How do I do that?
Dennis,

With the machine in a wash cycle you will need to check the blue and orange wires to the motor harness. Then from blue to black. On each of those wires are you should have 110 volts. And actually if you would link to check them all, just going down the line that is fine as well. On at least two of the wires you should have full 110 volts.

If you don't then you need to replace the timer. If you do and still the motor doesn't turn then you need to change the motor.
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
Experience: Appliance Service Technician with 10+ years experience.
Verified
Jon and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago
I cycled the timer multiple times then enabled a wash cycle. The same noise started with no agitator motion. I tilted the machine back to check the leads and it engaged the motor and went into the Spin setting it was on. I'm running a short load now but fill, agitation and spin seem to be working. That tells me the motor isn't bad. Is there an interlock switch that can be tripped and disable the motor similar to the lid switch?
Customer reply replied 4 years ago
Mott just died on the trial load. Looks like a new washer. This one is 15 year sold and I've replaced every other small part. Thanks for your help
Dennis,

Thank you for the positive rating. It is greatly appreciated.

Yes. If the motor just died and you have sunken money unit this machine before in the past it will not be worth it for you to replace the parts now. Just get another one.

Please get back to me here if you need any more help or have more questions and I will help you more for no additional charge.

Thanks again.
Ask Your Own Appliance Question
Ask Jon Your Own Question
Jon
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
3,646 Satisfied Customers
Experience: Appliance Service Technician with 10+ years experience.

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have an island canopy range hood, 36 by 48, and the light
I have an island canopy range hood, 36 by 48, and the light has failed, my electrician says the starter unit is no longer stocked by you guys. How should I get my light fixed? … read more
Rusty S
Rusty S
Technician
3 satisfied customers
Having problems getting my Kenmore 665.16463300 dishwasher
Having problems getting my Kenmore 665.16463300 dishwasher to wash. It will drain when the cancel/drain button is pushed. … read more
Rusty S
Rusty S
Technician
3 satisfied customers
Just opened new oven from box, the burners will turn on but
Just opened new oven from box, the burners will turn on but the display will not come on so I am unable to turn on oven or clock or do anything else… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
When I set the oven temp and press on, the oven beeps as if
when I set the oven temp and press on, the oven beeps as if it is at temp when it is cold. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Have a new Whirlpool oven. When you broil should the oven
Have a new Whirlpool oven. When you broil should the oven door be closed or kept open. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool 3-door model GI6SARXXF05. It makes a loud
I have a Whirlpool 3-door model GI6SARXXF05. It makes a loud noise when I use the in-the-door water or ice. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have an old (1989) ge model jkp27g double oven that i'm
I have an old (1989) ge model jkp27g double oven that i'm having trouble removing the top oven door. the bottom door hinge is a little different and I was able to release the hinge locks and remove it… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I am having trouble with my Whirlpool front loader washing
I am having trouble with my Whirlpool front loader washing machine, I am getting codes F06 & E01.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My Maytag dishwasher will not turn on. Model MDB7100,MDB7160
My Maytag dishwasher will not turn on JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model? Customer: Model MDB7100,MDB7160 about 10 years old JA: Do you plan on… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our Dacor wall oven will shut of mid cooking (usually when
Our Dacor wall oven will shut of mid cooking (usually when over 375) and will also shut off during self cleaning. Just noticed a U20 error code … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
How do I unlock my kenmore oven door. About 5 years,,, I
how do I unlock my kenmore oven door JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model? Customer: about 5 years,,, I have a maintenance contract JA: Do you p… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I turn on dishwasher nothing happens after about minutes it
I turn on dishwasher nothing happens after about minutes it starts to beep … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I just bought a Maytag side by side refrigerator at an
I just bought a Maytag side by side refrigerator at an estate sale and the whole inside including the freezer smell like stale cigarettes Even the ice and water smell The outside was coated in nicotin… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE Spacemaker model WSKS2060W2WH and it has a
I have a GE Spacemaker model WSKS2060W2WH and it has a removable agitator insert. GE does not have online manuals for this model. I would like to find whose ass to kick for GE not offering instruction… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
General electric spectra xl44 range Oven only lights at
General electric spectra xl44 range Oven only lights at bottom of oven, top of oven its supposed to lite as well. I tried to lot it with flame still it odes not Please advice… read more
Rusty S
Rusty S
Technician
3 satisfied customers
We have a very old (circa 1940's) Servel, propane gas
We have a very old (circa 1940's) Servel, propane gas refrigerator at our camp. It's not cooling like it use to. We "suspect" (with no real knowledge to base our suspicion on) that the "fire box" is b… read more
Rusty S
Rusty S
Technician
3 satisfied customers
Nothing is working except top inside lights, it's pluged in,
nothing is working except top inside lights, it's pluged in, breaker on, no display? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Magic Chef mini frig. Every so often, it defrosts
I have a Magic Chef mini frig. Every so often, it defrosts without warning, fills up the pan under the freezer part and leaks on to the floor. Any way to prevent this? … read more
Rusty S
Rusty S
Technician
3 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x