How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81155
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Tried to use self-clean feature and got message: E 1 -F5

This answer was rated:

Tried to use self-clean feature and got message: E 1 -F5 -
Hello, and thank you for using this service. I'll be helping you with your problem today.

So error E1 F5 means that your door latch assembly has failed and isn't moving. Try to turn off the circuit breaker for 60 seconds again, but when you re-apply power, try to wiggle the latch in case it's sticking. If you still get the error, the door latch assembly will need to be replaced I'm afraid to say.

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Tyler Z. and 4 other Appliance Specialists are ready to help you