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Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
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Water is freezing on bottom of freezer on my side by side refrig.

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Water is freezing on bottom of freezer on my side by side refrig. & freezer and sometime drips onto the floor
Hello my name isXXXXX will be assisting you with this problem today. Thanks for trusting JA to help you with this appliance question.

The problem here is the defrost drain is blocked, In order to fix this problem remove the shelfs/drawer from the freezer, Next remove the lower panel in the rear. Behind this panel you will see the evaporator (looks like a car radiator) below this you will see the defrost drain pan.

Use a hair dryer to melt the ice you will see in the drain pan. Mop the water up you will then see the defrost drain. Pour hot water into the drain pan, leave the water for a few minutes then mop it up, Repeat this several times until you see the water drain away.

At this point you will be all set and can button the unit back up :)

I would like to earn your highest rating, if you are not totally satisfied with my answer please hit the continue button.

If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news.


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Customer: replied 3 years ago.
I may need to get back to you. At this point I'm just starting to get into the problem.
Ok this will be your problem, You can come back any time after rating me for additional assistance at no further cost.


Hi Silas,

I'm just following up with you to see how everything is going. Did my answer help? If you are still having a problem please feel free to come back for additional assistance.

Let me know,