Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a Viking refrigerator the model is DFSB483, the refrigerator

section is not getting cold...
I have a Viking refrigerator the model is DFSB483, the refrigerator section is not getting cold enough. there is a ice in the bottom shelf of the freezer section
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 hour by:
8/24/2013
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
Experience: Appliance Service Technician with 10+ years experience.
Verified

Jon :

Hello

Jon :

My name is XXXXX XXXXX I am an authorized Viking service tech and I can help you today.

Jon :

The ice that is on the bottom section of the freezer, is it on the bottom section of the freezer door? Or is it on the back wall of the freezer on the inside?

Jon :

If you are seeing the ice on the back wall of the freezer then the ref is not defrosting properly and that is the reason why the ref section is not cooling as well.

Jon :

If there is frost and ice on the door, then the door may have been left open for a while or is not fully closing and the door gasket may not be fully sealing against the ref. And warm air will come into the freezer and cause the frost on the door and cause the ref to constantly run. Which after a few days will give you too much frost in the back of the freezer which later will give you poor temp in the ref section.

Jon :

If at all possible, the easiest way to solve both problems is to unplug and turn off the ref for 3 days and let it properly defrost. This will get rid of all the ice, not just on the cover in the freezer, but all the ice behind it on the evaporator. After the ref is totally defrosted after waiting three days you can turn the ref back on again and set it like you normally would.

Jon :

and if the problem comes back, and you are sure you hadn't left any doors open, then you have a defrost failure and I recommend replacing the thermostat and main board up top.

Jon :

if the problem doesn't come back after about a week or so then you should be good and just needed to defrost the ref.

Jon :

Now, I know that sometimes it is not possible to just turn the ref off for three days, especially if you dont have another freezer or ref for you to through all your food into, so just remove the food from the freezer section and the baskets and defrost manually with a hair dryer.

Jon :

After removing the food and baskets from the freezer try to remove the back liner of the inside of the freezer. There will be several screws holding it on. After the panel is removed you will see the evaporator, the part that freezes over and gives you the cold in a ref. Take a hair dryer and defrost all the ice built up on the evaporator coils until none left. Put a towel or two down to catch the water as it defrosts. Then after all defrosted put everything back together and let the machine run as normal.

Jon :

And again, if the frost and ice comes back then you will need to change the defrost components in your ref as for it is not defrosting and causing the whole issue.

Jon :

Please review what I have written and get back to me here if you ahve any questions and I will help you more.

Jon :

If you feel that I have helped to answer your questions please remember to positively rate my performance with ok service or better rating below this chat now. And if you have more questions after rating me please feel free to come back to me here at any time and I will continue helping you for no additional charge.

Jon :

Thanks.

Customer:

The ice is on the back wall of the freezer inside. it's been two days since I switched off the refrigerator.

Customer:

How do I know that all the ice on the freezer is melted?


When i restart the refrigerator what setting I should keep? medium cool or low or max?


Two years back I had the same issue , the authorized dealer came and replaced the defroster and spent $800 for that service

Customer:

After I restart the fridge I will let you know if the issue is resolved

Customer:

Thanks for your feedback on this issue

Jon :

Thank you for the return response. Sorry for the delay.

Jon :

you will not know all the ice is melted off the evap until you pull the cover off to check or if you let the machine run and the same issue comes back in a week.

Jon :

When you restart the ref you should keep the ref and freezer sections on four to five bars. Which will usually equal 37-40 degrees in the ref cabinet. And 0 degrees in the freezer cabinet. In sense of medium cool, low or max it is going to be right in the middle. just a little more then medium cool.

Jon :

If you had this same issue a few years back it is a common one so don't feel like there is something wrong with your machine. It happens often actually. not that you will need to keep spending hundreds of dollars to fix. You just need to make sure the ref is set correctly as I explain above and make sure the doors are fulling closing.

Jon :

as long as all of that is good you shouldnt have any other issues.

Jon :

Please feel free to get back to me here if you do or if you need any other help or have any other questions.

Customer:

Hi Jon

Customer:

sorry for the delay. I restarted the refrigerator after 3 days and kept the freezer and refrigerator temperature to five bars.

Customer:

The freezer temperature reached 0 degrees the next day morning, but the refrigerator didn't go beyond 46 degrees

Customer:

so I increased the refrigerator temp to 7 bars , after that it went to 40 degrees , but over the day due the frequent opening and closing the temp get increased and it osculate between 44 - 46 degrees

Customer:

ice didn't form in the freezer,but if I open the freezer door too much cold air comes out

Customer:

looks like the defrost component is not working properly

Customer:

can I change the defrost component myself

Customer:

If yes, where do I get it and how much it would cost?

Customer:

Thanks


prabu

Jon :

Okay that is good that the freezer temp got down to 0. But if the ref temp cant get past or lower then 46 degrees then I would like for you to look and listen for the freezer evaporator fan motor. There is a fan in the freezer section that blows cold air being made from the freezer to the ref section and if that fan is not blowing the cold air to the ref section it will not get cold enough as it should.

Jon :

so please open the freezer door and push the door switch in and listen for the freezer fan. If it is running and still the ref temp only goes lower then 40 degrees when the temp is turned all the way up then we will need to look at the evaporator and the frost pattern on it.

Jon :

Please check the freezer fan and get back to me here and I will help you more.

Jon :

Thanks

Customer:

I checked the freezer fan , the fan is running when the door is open and closed.


I open the freezer door without pressing the small black knob in the bottom , still the fan is running. when I pressed the small black knob the the lights went off and the fan is still running.

Customer:

Everyday I check the refrigerator temperature early in the morning,because it had time to cool over night , yesterday the temp was 41 and today it's 44

Customer:

I also noticed small amount of ice is on the back wall of the freezer inside , I used the dryer to clear the ice

Customer:

Let me know what you think ,how to proceed further

Jon :

okay. thank you for that info.

Jon :

if the fan is running in the freezer section that is good. that is what it is supposed to do. and when you are pushing in the door switch in, the lights will go off as well. that is all good.

Jon :

but the ice that you see building up on the back of the freezer wall is no good. That means there is a defrost issue. And that if the ref can't properly defrost then the ice builds up on the evaporator in the freezer then that chokes off the cold air from getting to the ref cabinet.

Jon :

as for right now the temps being 41 and 44 in the ref cabinet are not that far off from what they should be at. Recommended temp for the ref section is 37-40 degrees. but please also keep in mind that the temp will fluctuate about 5-7 degrees about 4-5 times a day.

Jon :

so seeing a temp of 44 degrees is not that warm of a temp. just make sure that it doesn't stay that warm the whole day.

Jon :

now, to fix the freezer and the ice building up on the back wall of the freezer, you are correct. just defrost it on your own with the hair dryer. to do so, remove all the food in the freezer section and remove the back inner cover to the freezer. this will expose the evaporator coils that have the frost on them. Take the hair dryer and defrost all the ice. actually before you do so, please tell me the frost pattern that you see on the evaporator coils?

Jon :

does it look like there is an even coating of ice over all the coils? or does it look like there is one spot of the evaporator that has way more ice then the other parts of the evaporator?

Jon :

if the frost pattern is even and completely over all the evaporator then that is ok. it just needs to be defrosted properly.

Jon :

again, take the hair dryer and fan the hot air over the whole evaporator. It can take about an hour to do this depending on how much ice is back there. But once all the frost is off then put everything back together and put your food back and set the ref temp just slightly higher then recommended setting and let it run that way for two days.

Jon :

get back to me here if the temps dont get any better for if they dont we will need to look at the defrost components a little better. but i will tell you this, with a defrost issue like you are having now, it usually just needs to be deforsted.

Jon :

please get back to me here again if you need more help or have more questions and I will help you more.

Jon :

And please remember to positively rate my performance below this chat now if you feel that I have helped to answer your questions. And if you have more questions at a later time please feel free to get back to me here and ask any other questions you need to. I will answer them and help you more for no additional charge.

Jon :

thanks

Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
Experience: Appliance Service Technician with 10+ years experience.
Verified
Jon and 87 other Appliance Specialists are ready to help you
Ask your own question now
Prabu,

Thank you for the positive rating. It is greatly appreciated.

Please feel free to get back to me here at any time if you have any other questions or concerns with this machine and I will help you more for no additional charge.

Thanks again.
Ask Your Own Appliance Question
Thank you for the positive rating. It is greatly appreciated.

Please get back to me here if you need any other help or have any other questions and I will help you more for no additional charge.

Thanks again.
Ask Your Own Appliance Question
Ask Jon Your Own Question
Jon
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,646
3,646 Satisfied Customers
Experience: Appliance Service Technician with 10+ years experience.

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Freezer is not working. I have not open freezer fora few
freezer is not working. I have not open freezer fora few days and today I noticed all my food is thawed out. Setting for freezer is on 6.serial #k61420186 model wrf535smbmoo … read more
travis webb
travis webb
tech.
2,408 satisfied customers
Samsung RB2155SW - The freezer section temperature is
Samsung RB2155SW - The freezer section temperature is Flashing. Why can I do ? I reset the temperature to -2 for the freezer and then put the child lock on. It was 4 degrees when I did it and after 45… read more
travis webb
travis webb
tech.
2,408 satisfied customers
I have an upright freezer that is leaking water .And freezer
I have an upright freezer that is leaking water .And freezer is defrosting had to remove food .This is a G.E.model no.DID 20DPA THE. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The freezer...on the bottom of the fridge...periodically
The freezer...on the bottom of the fridge...periodically leaks a little water on the floor. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My Freezer. my freezer door is jammed and I cannot open it.
My Freezer. my freezer door is jammed and I cannot open it. … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a whirlpool frenchdoor bottom freezer and rhe freezer
I have a whirlpool frenchdoor bottom freezer and rhe freezer has veen getting stuck when trying to open (rubbing on ice build up on the bottom of the freezer and not 100% sealing on 1 side. Is it safe… read more
travis webb
travis webb
tech.
2,408 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Where is the switch for the light in the freezer for a
Where is the switch for the light in the freezer for a Maytag French Door Bottom Mount refrigerator? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
There is water in my freezer part of my fridge/freezer. Much
There is water in my freezer part of my fridge/freezer. Much of the contents have thawed. Would it help to vacuum the fan and coils? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,408 satisfied customers
Thermostat in he freezer is not working. GE Profile freezer
When I set it to 0 it reverts back to 27-37. Doesn't stay on 0… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Need help with refrigerator/freezer. GE GSS25LSQASS. Freezer
freezer is thawing too much. causing ice in bin to become solid.… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a viking fridge with a bottom freezer. The freezer
I have a viking fridge with a bottom freezer. The freezer bottom ices up, we get a service person to unfreeze it, it helps for several weeks (sometimes Months) and then is happens again. We have also … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x