Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

My GE dishwasher doesnt clean the dishes well, I see soap

My GE dishwasher doesn't clean...
My GE dishwasher doesn't clean the dishes well, I see soap residue and the detergent or the soap cubes still don't melt completely after the cleaning cycle is over.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 24 minutes by:
8/13/2013
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,644
Experience: Appliance Service Technician with 10+ years experience.
Verified

Jon :

hello

Jon :

My name is XXXXX XXXXX I am an authorized GE service tech and I can try to help you today.

Jon :

what is the full model number of the dishwasher? the model sticker can be found on inside left wall of the dishwasher. so please open the door and take a look near the front of the machine. then post the full model number here so that way i can bring up the diagrams for your machine and help you better.

Jon :

And in the meantime, here are some things you should know about dishwashers. if you didnt already know.

Jon :

first of, the soap packets are terrible for cleaning. Especially the ones in the plastic. The dishwashers will never get hot enough to fully dissolve the plastic the soap is wrapped up in. So it leaves plastic pieces to float around in your dishwasher. Which in time will clog the main sump motor and circulation motors and even the drain pump motor.

Jon :

And if you are sticking the packets into the dispenser and closing the dispenser cap or lid then the soap packet is definitely not getting enough water pressure to release the detergent. When the soap packets get wet the will expens to the point where the packet will rip open and the soap will come out and eventually bu used to clean the dishes.

Jon :

But when you put the packet in the dispenser of the dishwasher not enough water pressure hits the soap packet to make it expand enough to let the soap and detergent come out to wash the dishes properly.

Jon :

and will usually leave a trail of soapy scum down the dishwasher interior door to the tub below. This is common nf\\\

Jon :

sorry

Jon :

and can be fixed easily by not using the soap packets and either using regular powder dishwashing detergent or even gel soap.

Jon :

now to find out how badly clogged your sump is please run the follow test. And please get back to me here if you have any questions and concerns and I will still help you more.

Jon :

First thing to do is remove all dishers and glasses out of the dishwasher. Then take 4 of the same size glasses and place them in either corner of the top rack only. And place them right side up so that can fill up with water.

Jon :

after the cups or glasses are n place close the door and start a regular cycle if the dishwasher will let you.

Jon :

Let the dishwasher fill completely then let it go into a wasg cycle for about 3 minutes. then open the door and see how full the glasses are. if any other cups are full then the circulation motor is good. and will most likely need the drain pump cleared out.

Jon :

after about three minutes into a wash cycle, when you open the door you should see all the glasses at least 1/2-3/4 of the way full. If they are not even close then you need to change the circulation motor for the motor is not sending enough water to the top or upper wash arm.

Jon :

please run that check and get back to me here with what you find and I will help you more.

Jon :

thanks.

Customer:

The full model number of the dishwasher PDW7300J10BB. I noticed that the soap residue is less when I run the dishwasher in anti bacteria and added heat mode. But with regular cleaning option the dishes don't clean. I will run the test tonight and get back to you.

Jon :

Hello again.

Jon :

Thank you for getting back to me. yes, the dishes will get cleaner and the soap packets will dissolve more when you use the anti bacterial and heat settings. The reason is when you use the anti bacterial settings the water is getting heated more then normal. And will also run a longer cycle as well.

Jon :

So when the water is heated more the more the soap packet will dissolve and get the dishes cleaner. then with the added heat dry settings the left over soap residue will heat away so to speak.

Jon :

Run the tests I described above and tell me what you find

Jon :

If you find that the soap packets dissolve better when they are just placed in the bottom of the tub as apposed to placing them in the dishwasher dispenser then great, keep doing the wash that way until you are all out of the packets. And when you run out dont get them again. Just use the powder or gel detergent. They wash the best. And for drying please also use a rinse agent like jet dry.

Jon :

You should find that the dishes will get washed better that way.

Jon :

If you find that the glasses dont get full at least half way after a minute of washing then the circulator pump is clogged and is binding and will need to be replaced.

Jon :

but if you find that the glasses are full after a minute of a wash cycle then good. the pump should be good and all you need to do is replace the soap packets.

Jon :

if you need the circulator motor it is part number WD26X10045 and should cost about $185.

Jon :

The part can be order by going to the website below and typing in the part number in the part search box. Or just order it directly from the link.

Jon :

Please get back to me here if you need any other help or have any other questions and I will help you more.

Jon :

If you feel that I have helped to answer your questions please remember to rate my performance positively with ok service or better rating below this chat now. And again, if you have more questions, please come back to me here and I will help you more for no additional charge.

Jon :

Thanks again.

Ask Your Own Appliance Question
Still here for you.

Just switched from live chat to question answer format. Please answer me in the same as you were before and I will see that you have responded and get back to you.

Thanks.
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,644
Experience: Appliance Service Technician with 10+ years experience.
Verified
Jon and 87 other Appliance Specialists are ready to help you
Ask your own question now
Thank you for the positive rating. It is greatly appreciated.


Please get back to me here again if you need more help and I will help you more for no additional charge.

Thanks again.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

John: I just did the test and found that the 2 glasses get filled completely which were diagonally opposite but the other 2 diagonally opposite glassed were filled less than half.


I ran the dishwasher on regular cycle for approx 3 mins and then stopped. Please let me know the next steps.


Thanks

Suman,

Thank you for running that test. It helps greatly.

I want you to look at the top wash arm. The one that is directly under the top rack. Is the wash arm un position with the two glasses that are full? Usually the top wash arm will get stuck in this position and fill the two glasses in line with the wash arm more then the others opposite it.

If so, this usually means one of two things.

First, the upper wash arm is stuck and will not rotate properly. Leaving only two corners of the dishwasher to get clean instead of all four. And I would check to make sure nothing is preventing the upper wash arm from fully rotating. Sometimes a larger dish or fork or longer knife from bottom rack can block the upper wash arm. So first look to make sure nothing is blocking it. If there is just fix that first then try it again.

Second, poor circulation from the wash motor. If your wash motor, that would normally send water to the lower and upper wash arms is either clogged with food and sediment, that can lead to not enough water and pressure getting to the upper wash arm to properly rotate the arm. And to determine this, if you had done the above glass test while the dishwasher was empty, then you know nothing wash blocking the upper wash arm. So as long as the dishwasher was not set previously to only use the lower wash arm, we know the main wash motor is bad and needs to be replaced.

In my experience working on these machines, it is usually the wash motor that gets clogged with food and sediment and that sediment after a while will cause the wash motor to fail. Giving you the poor pressure to the upper wash arm.

Please let me know what you find and get back to me here. If you need the main wash motor I will get the part info for you. But hopefully on yours there is something binding the upper wash arm and you can quickly and cheaply fix the issue.

Please let me know how you do. And if you feel that I have helped to answer your questions please remember to positively rate my performance below this chat with ok service or better rating. And if you have more questions after positively rating me please come back to me here again and I will continue helping you for no additional charge.

Thanks.
Ask Your Own Appliance Question
Suman,

Sorry about the last paragraph above. I know that you have positively rated me so please dont feel that you need to again. The one time is all you need to do.

And forgot to mention again that it is not recommended to use those soap packets. The plastic they are wrapped in never fully breaks down and cause the main wash motor to clog. So just use the powder or liquid detergent. As well as a rinse aid like JetDry.

Thanks again and please let me know what happens.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

John: This is how the top wash arm looks like, noticed that one of the corners is broken. can that may be causing the glasses on one diagonal not being filled?


 


Thanks

Suman,

Yes, if the top wash arm was damaged in any way it could affect the way the dishes get cleaned.

I would replace it then run the cleaning with the vinegar like I suggest in the earlier post.

Here is the part you need. Just copy and paste the link below to your browser to open and view the parts page.

http://applianceassociatesli.partsquik.com/index.php?main_page=product_info&products_id=165052

You can order the part right from the page above. It will come with everything you need to replace it and is very cheap at only $15. I would just replace it then clean the dishwasher to fix your machine. The upper wash arm with just untwist and come down off the track for replacement.

If you have any questions please get back to me here and I will help you more.
Ask Your Own Appliance Question
Ask Jon Your Own Question
Jon
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,644
3,644 Satisfied Customers
Experience: Appliance Service Technician with 10+ years experience.

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a maytag dryer Perfoma seiries. With each load to
Second opinion] We have a maytag dryer Perfoma seiries. With each load to dry either a small load or normal load.We have to reset the dryer three times to get them dry. Can you help mr. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,536 satisfied customers
How do I fix a 5d error code on a Whirlpool Cabrio? 3 years
how do I fix a 5d error code on a Whirlpool Cabrio? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
On my centennial washer all 5 lights flash twice, then the
on my centennial washer all 5 lights flash twice, then the second code sensing wash and done flash once then just done once … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Kitchenaid model ksrg22fkss04 ice maker has frozen ice cube
kitchenaid model ksrg22fkss04 ice maker has frozen ice cube ejector arms. should i replace whole unit … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Maytag Fav6800awq washer displays out of balance codes cd
Maytag Fav6800awq washer displays out of balance codes cd and nd. Redistribute clothes and same issue. Begins to spin, however excessive movement of the tub moves tub displacement sensor to the point … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Maytag Neptune washing machine. At the end of the
I have a Maytag Neptune washing machine. At the end of the cycle it won't turn off or unlock door. I have to turn off at the power and wait a while, then it opens. I would liked to get it serviced. I … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I just finished a load..started the second load, but it
I just finished a load..started the second load, but it stopped draing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Whirlpool oven. The oven door locked and seems to
I have a Whirlpool oven. The oven door locked and seems to be no way to reset... Tried unplugging, replugging, and then the inside started a buzzing noise, intermittently... What do we do to open it -… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Kenmore Elite micro/wall oven combo model
I have a Kenmore Elite micro/wall oven combo model 790.48919410 The F11code came on - turned off circuit to it - waited 30 mins. still came back on. what can i do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Frigidaire Freezer, Deluxe Electronic Control board
I have a Frigidaire Freezer, Deluxe Electronic Control board reading OF or LO. What does this mean and how do I solve the problem. I am a service tech and cannot find my service manual on the unit.… read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,590 satisfied customers
My washer only has a single input hose. I want to attach a Y
My washer only has a single input hose. I want to attach a Y to the faucets and then to the washer. Can I do this? It is a Bosch Serie 6 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Stove is 5 years old model # 790-46789906. cooked a pizza
stove is 5 years old model # 790-46789906. cooked a pizza and oven quit. what happened ? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
We have a Dacor duel fuel oven gas range. Just had the oven
We have a Dacor duel fuel oven gas range. Just had the oven completely rebuilt all new components from the touch pad to the computer (refurbish) … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
LOC button on GE profile oven. Guessing house cleaner
LOC button on GE profile oven. Guessing house cleaner tripped something today. Pressing 9 and 0 did not resolve. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
The door seal on the freezer section of my fridge isn't
The door seal on the freezer section of my fridge isn't doing it's job. I am using tape to keep the door completely closed. The fridge door is working. It is not an old fridge. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My whirlpool gold series refrigerator does not seem to be
My whirlpool gold series refrigerator does not seem to be working. Model GX5SHTXVN00. S/N KW4504316 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Dishwasher has water in bottom of dishwasher with 1 min left
Dishwasher has water in bottom of dishwasher with 1 min left and will not shut off … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Maytag fidge\freezer with ice/water in the door. I
I have a Maytag fidge\freezer with ice/water in the door. I have had issues keeping the freezer door sealed - it seems to be OK then it starts alarming - you either have to lift and slam shut to seal … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x