Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a GE JTP95 MW over wall oven; I had to have the oven

control broad rebuilt & now...
I have a GE JTP95 MW over wall oven; I had to have the oven control broad rebuilt & now the door locked light will not go off & I think I've been ripped off w/ a bad rebuild. Any ideas?
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
8/2/2013
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hello, Thank you for using this service, I will be helping you with your problem today

can you recheck that model number ? its incomplete and not comming up.

Ask Your Own Appliance Question
Customer reply replied 4 years ago

JTP95 BOA1BB

is this what you replaced ? Control Board WB27T10491      Main Product View
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Similar, it is not installed so I can't be sure, it was part # XXXXX

okay found that it is the other control. so what was the original reason you needed to replace that ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I woke up 1 morning & it was dead, that was it, repairman said it was unavailable, I found a parts house online that thought they had 1, but was wrong & offered to rebuild it saying they could also do that. Came back & was re-installed by same appliance guy & that's where i am now. re-builders are pointing their fingers at all theses other psssibilities, none of which were issues before

okay so now it lights up but has the lock icon on ? is the oven door locked ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

NO, never any problem w/ oven door or lock

Okay try this. press and hold the clear /off key in for 5 seconds. We need to see if the control is locked.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

No luck, nor


holding down bake & broil at the same time for 5 seconds, nor


shutting off breaker for 30 minutes to see if board will reset

okay , I would call the tech that installed this back and tell him to fix the issue. Did they supply the part ? also did they test it after installing it ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

They rebuilt my part & tested it before sending it back. It's costs mt $70 each time to have it pulled. Does it sound like it could be anything else? oven sensor, door sensor? What is a membrane? everything was working fine before the board went bad.

What I need to know is if the tech that installed this actually tested it in your oven when he installed it ? we never leave a job without testing the machine did he ?

Ask Your Own Appliance Question
Customer reply replied 4 years ago

We were never able to get past the Door Locked light-he re-installed it but it ended w/ the light going on when power was restored. He looked at evewry issue that might cause the light going on & they were all working fine, oven temp sensor, door sensor etc

 

The rebuilder & the local tech are 2 different companies

 

Does this help, Are you still working on this?

Thanks,
npr

Customer reply replied 4 years ago
Customer reply replied 4 years ago

I have answered your question, did you follow my answer? Are we on the same page? The tech who re-installed to board was unable to test anything because the Door locked light prevented that.

okay I'm sorry my computer locked up.Well testing it at the factory really doesn't tell us much or whether they actually tested it in and oven maybe bench tested, are you going to try and test some things yourself ? do you have a volt meter ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

No, I have nothing. I feel I wasting money everywhere. This has turned into a disaster. I can pay a tech another $70 to pull it & then ship back to rebuilder for him to retest. I am pretty sure the fault lies w/ rebuilder. If you can't help me I will probably get someone from GE to come service. If they can repair or say it's the board, I'll pull the board & ship back to rebuilder one more time. Your suggestions? I was hoping you might have some troubleshooting ideas that might narrow it down. suspicions?

well I do have trouble shooting you can do but its done with a multimeter. if the control doesn't work theres no tests other than continuity and voltage tests.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I assume these are something a GE tech will know to do?

yes, it may be the door lock assembly has failed or the switch is stuck thats something A GE tech can test.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

OK, thank you, XXXXX XXXXX we're done here.


Thanks,
npr

Okay you have a great day. like I said this can be tested but you need a meter. I wish we could do more but I don't want to have you order something until we are sure theres an issue with it.
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The red "run" light is flashing and machine will run dry for
The red "run" light is flashing and machine will run dry for a few seconds … read more
travis webb
travis webb
tech.
2,408 satisfied customers
Kenmore elite bottom freezer refrigerator. Model #
Kenmore elite bottom freezer refrigerator. Model #*********** ice maker is not working … read more
travis webb
travis webb
tech.
2,408 satisfied customers
Maytag front loader dryer with sensor message F01. Maytag
Maytag front loader dryer with sensor message F01 JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model? Customer: Maytag 3000series JA: Do you plan on doing the … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
The other night I was woken up by, what sounded like, metal
The other night I was woken up by, what sounded like, metal parts hitting one another or even breaking. I opened the door and I heard nothing out of the ordinary. I checked the freezer and it was zero… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
We have a GExAdora dishwasher and the racks that hold the
We have a GExAdora dishwasher and the racks that hold the dishes are off the tracks and we can't pull the racks out or get them back in. We live in San Antonio Tx. What GE appliance repair company can… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a question about installing a Frigidaire garage kit
I have a question about installing a Frigidaire garage kit in my Frigidaire LFHT2131QF4 … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am renting and have no manual for my Frigidaire 23cubic
I am renting and have no manual for my Frigidaire 23cubic ft. side by side, 5 yrs. old. The refrigerator is not making ice. How do I turn it on or replace filter or whatever is needing to be done. Tha… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is defrosting. There is a wire inside the left of
My freezer is defrosting. There is a wire inside the left of the freezer. should this wire be in the up position or should it be facing down? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Have Kenmore Elite Refrig. showing error code "er CO". What
Have Kenmore Elite Refrig. showing error code "er CO". What does code indicate? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Whirlpool refrigerator with doors and a drawer.
I have a Whirlpool refrigerator with doors and a drawer. Several months ago, I had a local technician come check our my refrigerator because I had ice under the two pull out drawers. He replaced the p… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
279 satisfied customers
Model GE profile oven model pgs975sep1ss oven does not work
Model GE profile oven model pgs975sep1ss oven does not work broiler works … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a GE Advantium microwave/convection over the stove
I have a GE Advantium microwave/convection over the stove microwave. The convection part works but the microwave stopped working a few weeks ago. Can it be fixed. It is an older model … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a samsung 4Door refrigerator model rf23j9011ss the
I have a samsung 4Door refrigerator model rf23j9011ss the fridge went to ice maker off and the ice release and water release stopped working and now non of the lighted panel controls are responding I … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My LG washer earlier displayed the OE error message. I
My LG washer earlier displayed the OE error message. I cleared the drain pump filter and checked for kinks in the drain hose. When I start the washer now everything turns on. However whenever I try to… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is defrosting. There is a wire inside the left of
My freezer is defrosting. There is a wire inside the left of the freezer. should this wire be in the up position or should it be facing down? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
When I close the refrigerator door the fan comes on and
When I close the refrigerator door the fan comes on and makes a loud noise. When I open the door the fan shuts off. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Lower oven won't heat (upper does) Thermador SCD302ZP/01. 13
lower oven won't heat (upper does) Thermador SCD302ZP/01 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My dacor cooktop won't light ... it was fine two days ago.
My dacor cooktop won't light ... it was fine two days ago … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x