Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

WHIRLPOOL MOD # XXXXX FREEZER TOO COLD, FRIG. TOO

WHIRLPOOL MOD # XXXXX...
WHIRLPOOL MOD # XXXXX FREEZER TOO COLD, FRIG. TOO WARM. EVAP COIL AND VENT AT BACK OF FREEZER ARE FROZEN OVER. DEFROST ELEMENT?? CONTROL UNIT?? HOW TO INSTALL REPLACEMENT PART??
Show More
Show Less
Ask Your Own Appliance Question
Answered in 7 minutes by:
8/1/2013
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
c. You want to ask further questions.

Since I am inviting you back to do any of these, do not use a 1 or 2 rating or this will likely NOT help you get a satisfactory answer. It will delay our task, and it tends to be depressing for the expert trying to help you, often right at the beginning of the exchange, before we have accomplished our task.

I know the rating system is somewhat complicated, but you do not have to do a negative rating in order not to pay or to get your deposit back.

In addition, a negative rating only serves to rate the expert doing his/her utmost to help you. The expert also will not get paid under these circumstances.

Negative ratings do not cover site problems, delays, or anything else on the site that might annoy you, as experts are only involved in trying to answer your questions.

Negative ratings do not cover posts that do not come through, or any other difficulties...experts face those just as you do. This includes frustrations that you might have had before meeting your expert.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. But, it is up to your honor to click a smiley face and make sure that I am compensated for my time and effort. Please realize we are only compensated PER smiley per click and from bonuses, so extensive time with you would hopefully stimulate your consideration of this aspect of the system.

 

 

We need to download this tech sheet, we need it in service mode, I need to know the results of test number one, I need to know if it says "5" or "0" in the display when you do it..

 

 

CLick here for the tech sheet

 

 

Ask Your Own Appliance Question
Customer reply replied 4 years ago
First of all the nameplate inside the frig. gives Code 12, but the lights are only single digit. How come?

For service test #1 (Defrost Thermostat and Defrost Circuit), Result is "S" i.e. shorted.
In this context does Whirlpool use "thermistor" interchangeably with "thermostat"? It seems the set point would be programmed into the controller.
It looks like I need instructions on installing a new thermostat (thermistor).
No, it does not , it means that the thermister/thermostat is good, your problem is going to be the computer/jazz board. you can order this part by clicking on the blue link below.

Click here for the correct part for your unit.

Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.


Click on the link below to see how to replace this board.

Click here for a video on how to replace it.



All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

 

Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified
Chas and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

With a new program board, how is the 2-digit (12 in my case) entered?

On the instruction sheet and the video is should tell you how to do it? Once into programming mode. Did it come with the sheet?
Ask Your Own Appliance Question
Hi,
I have noticed that you have not reviewed my answer to your problem, is there anything else I can do to help?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Not at the moment Charles. I have not yet installed the new board; maybe next week. If anything comes up after the frig has been in operation for a week or two I will send a question.


 


In the meantime I gave an excellent rating. Thanks for your help.

Have a great weekend coming
Ask Your Own Appliance Question
Ask Chas Your Own Question
Chas
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
16,453 Satisfied Customers
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech

Chas is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Freezer is not working. I have not open freezer fora few
freezer is not working. I have not open freezer fora few days and today I noticed all my food is thawed out. Setting for freezer is on 6.serial #k61420186 model wrf535smbmoo … read more
travis webb
travis webb
tech.
2,412 satisfied customers
Samsung RB2155SW - The freezer section temperature is
Samsung RB2155SW - The freezer section temperature is Flashing. Why can I do ? I reset the temperature to -2 for the freezer and then put the child lock on. It was 4 degrees when I did it and after 45… read more
travis webb
travis webb
tech.
2,412 satisfied customers
I have an upright freezer that is leaking water .And freezer
I have an upright freezer that is leaking water .And freezer is defrosting had to remove food .This is a G.E.model no.DID 20DPA THE. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The freezer...on the bottom of the fridge...periodically
The freezer...on the bottom of the fridge...periodically leaks a little water on the floor. … read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
877 satisfied customers
My Freezer. my freezer door is jammed and I cannot open it.
My Freezer. my freezer door is jammed and I cannot open it. … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
877 satisfied customers
I have a whirlpool frenchdoor bottom freezer and rhe freezer
I have a whirlpool frenchdoor bottom freezer and rhe freezer has veen getting stuck when trying to open (rubbing on ice build up on the bottom of the freezer and not 100% sealing on 1 side. Is it safe… read more
travis webb
travis webb
tech.
2,412 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
Where is the switch for the light in the freezer for a
Where is the switch for the light in the freezer for a Maytag French Door Bottom Mount refrigerator? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
There is water in my freezer part of my fridge/freezer. Much
There is water in my freezer part of my fridge/freezer. Much of the contents have thawed. Would it help to vacuum the fan and coils? … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,412 satisfied customers
Thermostat in he freezer is not working. GE Profile freezer
When I set it to 0 it reverts back to 27-37. Doesn't stay on 0… read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
877 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
Need help with refrigerator/freezer. GE GSS25LSQASS. Freezer
freezer is thawing too much. causing ice in bin to become solid.… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a viking fridge with a bottom freezer. The freezer
I have a viking fridge with a bottom freezer. The freezer bottom ices up, we get a service person to unfreeze it, it helps for several weeks (sometimes Months) and then is happens again. We have also … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x