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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79617
Experience:  9+ years being an appliance technician with factory training.
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Our Maytag refrig, with bottom freezer drawer, is about 31/2

Customer Question

Our Maytag refrig, with bottom freezer drawer, is about 31/2 years old. Had no problems with it till we redid our kitchen a few months ago. Now we get water on the floor in front of the frig. Not sure why. ?leaking from when the icemaker fills if the ice bucket is even a tiny bit forward? condensation if we put something room-temperature into freezer?? The freezer compartment has a pool of ice frozen on the bottom.
Submitted: 3 years ago.
Category: Appliance
Expert:  Tyler Z. replied 3 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Unfortunately this is not an easy issue to fix on these bottom freezer top refrigerators. You will want to unplug the unit for 24 hours to allow all the ice to thaw out. Once the ice is thawed out, the best way to clean the drain line is from the bottom up because going at it from the inside is really difficult. If you pull the refrigerator forward and remove the bottom access panel and locate the rubber hose which comes down directly from the middle or so of the freezer floor toward the back and use something like a turkey baster to shoot hot water up the hose. Once it's clear and you can blow air through the hose, you're good to go again. Also, if you have the ability to just unplug the refrigerator for 24 hours that'll thaw all the ice out and them you can just blow air up and clear the drain out.

The other option is to remove the drawer out of the freezer, then remove all the racks and rails on the side walls. Remove the plastic vent directly in the middle of the back panel toward the top. Remove all the screws going into the back panel because the ultimate goal is to remove the back panel. Once the back panel is removed, you can use a hair dryer to thaw the drain line out. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly. Cut a solid copper piece of wire about 6 inches long. Wrap it around the defrost heater a couple times just above the drain hole and extend it 2 inches into the defrost drain hole. That will transfer heat into the drain hole when the defrost heater turns on and will prevent the defrost drain line from freezing over in the future.

Also, if you didn't want to use a copper wire, there is an actual kit made which you can wrap around the heater if you wanted to buy the actual kit to perform this task.

CLICK HERE for kit

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Customer: replied 3 years ago.

Okay, I have no way of knowing if this will fix the problem and will have to wait till my husband gets home to see if he'll think we should try this on our own or get the service guy out from where we bought it. But thanks for the information. It sounds like you think something is clogged in the ice hose? My husband saw water dripping across the front and wondered about condensation but it's hard to tell. Thank you. I can't really rate this higher until we can try it and see if it works.

Expert:  Tyler Z. replied 3 years ago.
It will definitely fix your problem since you see water/ice build up in the freezer. The experts on are the best in the business in their chosen proffessions and there are background checks done on us to make sure you're getting those with only the best experience possible. As for the hose being "clogged" that usually isn't the case. There is a flap inside the hose to stop air from coming back up into the freezer section and this flap will harden and dry out if you have the unit unplugged or gunk will build up and stop the flap from moving---so in a way I guess you can say it gets "clogged".

Customer: replied 3 years ago.

Okay. I have saved your advice and will show it to my husband. It's hard to unplug the frig for 24 hours because it's full of food. If we remove the freezer drawer and get the ice off the bottom, will that help? I do not even see a drain in the freezer floor so I don't think there is one, and I'm still not clear why the water is there in the first place.

Expert:  Tyler Z. replied 3 years ago.
removing the ice on the bottom will stop the leaking on the floor for a few days, but until the drain line behind the back panel inside the freezer is removed and cleared, the water and ice will continue to build up. The drain line is behind the back panel inside the freezer and it overflows causing it to push out onto the floor inside the freezer.

Customer: replied 3 years ago.

Okay, thank you. We'll give it a try later today.

Expert:  Tyler Z. replied 3 years ago.
no problem and good luck.