Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

my bosh shu9116uc/u11 wont drain.

my bosh shu9116uc/u11 won't drain...

my bosh shu9116uc/u11 won't drain. I haven't used it in a few months and just turned it on today to rinse it out. I can hear the pump attempting to come on with a slight humming noise and smell that something is overheating but the pump does not come on. I pulled the kick plate but I don't see a way to remove the pump without pulling the unit completely out. Thanks for your assistance.


 


Still waiting for my asap answer.  Is this site for real?  


 

Show More
Show Less
Ask Your Own Appliance Question
Answered in 50 minutes by:
7/31/2013
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,602
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Thanks for using this service. Please be logged in to rate my assistance when we are done. Rating 3-5 is good, but 1-2 is bad so talk with me first.

Unfortunately you need to pull the unit out at least enough to remove the left side panel. There is barely enough room to get in there and give the pump a twist counterclockwise to get it out. It is a hard one to get at, but that is the easiest way to do it. Otherwise you need to remove the bottom of the unit when you pull it all the way out.
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,602
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Appliance Guru and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

I replied with a question and I'm still waiting for a response to my follow-up question

You should have received this response:


Unfortunately you need to pull the unit out at least enough to remove the left side panel. There is barely enough room to get in there and give the pump a twist counterclockwise to get it out. It is a hard one to get at, but that is the easiest way to do it. Otherwise you need to remove the bottom of the unit when you pull it all the way out.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I guess my question did not post. I asked if you could recommend an online place for replacement parts. Also, The unit will not slide out because the of the tile on the floor in front of it. There appear to be two adjustable feet on the each side on the front, they are threaded like they turn but how do you recommend turning them?

You can use a screw driver to turn the if it is tight. There are slots on the bottom of each front foot to get a flat blade into. There is a screw to turn to crank the adjustable middle back leg up and down in the middle of the unit. You can get parts for it at repairclinic.com that is a great place to get a pump for it.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Thank you!!

No problem all I ask is that you please rate my help Thanks!
Ask Your Own Appliance Question
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,602
17,602 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a maytaag Bravos XL washer, model MVWDW0, Serial
I have a maytaag Bravos XL washer, model MVWDW0, Serial #C53271307. Most of time it works fine, but every once in a while it will continue to run through the rinse cycle. This seems to be the case onl… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our Ice Maker doesn't make ice anymore. GE Profile.
Our Ice Maker doesn't make ice anymore JA: What's the make and model? And can you guesstimate how old it is? Customer: GE Profile JA: Do you plan on doing the work yourself? Customer: Model#GSS25WSTA … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I replaced bake element but it seems the thermostat is
i replaced bake element but it seems the thermostat is acting up. the light bfor bake would come on without even touching the knob. barely turn it a little and it would go iout, im sure this is what b… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
How can I order a new knob for my washer. Whirlpool.
whirlpool Mod. GHW9250MT2 SER(###) ###-####type 199 081 BT/BD yes, it only needs a knob … read more
Daniel
Daniel
senior service enginner
High School or GED
2,307 satisfied customers
I have a GE free-standing Gas RAnge, model #JBG600SET3SS. I
I have a GE free-standing Gas RAnge, model #JBG600SET3SS. I need a new owner's manual. I went to the list of manuals and couldn't find one for this model. What do I do? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
We have a GE 15.5 Cu Ft Refrigerator. GTS 16 DTHBRWW. Maybe.
Maybe. Depends how tough it is. This is a 15.5 Cu Ft Fridge and it is making an unusual amount of noise in the freezer compartment. Is this serious or just the way these refrigerators are after a few years ??? … read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
285 satisfied customers
I have a Frigidaire (Electrolux) FMB330RGC0. The pump works
I have a Frigidaire (Electrolux) FMB330RGC0. The pump works fine, and after a cycle there is no water remaining inside. But after some time (varies from 1-3 days) dirty smelly water ends up in the bot… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Maytag Bravos MCT washer that will not turn on. It
I have a Maytag Bravos MCT washer that will not turn on. It stopped midway through a drain and spin cycle and now it will not turn on. I tried unplugging and upon plugging back in it makes a slight be… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a series 80 Kenmore washer, the agitator is not
I have a series 80 Kenmore washer, the agitator is not working properly. The bottom 1/2 is gyrating correctly but the top 1/2 is not. It does not move when the bottom section does. I can pull up on it… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My GTW680BSJ1WS GE top load washer was starting a new load
My GTW680BSJ1WS GE top load washer was starting a new load (believe it was still sensing), when it got stock making this motor/pump noise over and over with the display schizophrenically flashing numb… read more
Appliance Guru
Appliance Guru
Owner and Technician
17,602 satisfied customers
My Samsung refrigerator keeps saying off in the digital part
My Samsung refrigerator keeps saying off in the digital part where the temp should go … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Brand new Dishwasher is hard wired and it won't start, no
Brand new Dishwasher is hard wired and it won't start, no electric current running through the line and on a single circuit. Plus, my husband changed out the circuit breaker … read more
travis webb
travis webb
tech.
2,412 satisfied customers
THE DOOR ON OUR WHIRLPOOL DISHWASHER WILL NOT ENGAGE THE
THE DOOR ON OUR WHIRLPOOL DISHWASHER WILL NOT ENGAGE THE LATCH IN ORDER TO START THE WASHER. … read more
travis webb
travis webb
tech.
2,412 satisfied customers
We have an Amana obove the range micro wave. It currently
We have an Amana obove the range micro wave. It currently "tells me" Control locked. What must I do? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Is there a number we can call to speak with someone IN
Hello John -- is there a number we can call to speak with someone IN CANADA about our Panasonic microwave? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,307 satisfied customers
Ge front load washer does not drain a spin dry at end of
ge front load washer does not drain a spin dry at end of cycle. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I would like to know how much it would cost to have a water
I would like to know how much it would cost to have a water valve on a whirlpool refrigerator replaced? The fridge has no water or ice. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Washer model number LAT9200 WILL NOT SPIN AFTER WASH CYCLE.
washer model number LAT9200 WILL NOT SPIN AFTER WASH CYCLE. WATER DRAINS … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x