Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

My kenmore Elite HE5t front loading automatic washer was giving

me a F02 Code and...
My kenmore Elite HE5t front loading automatic washer was giving me a F02 Code and an F70 code so I cleaned out the drain (we have had to do this before when our babies socks get stuck in there) so i unplugged the machine took of the bottom panel and cleaned it out sure enough there was a sock in there. afterwards i plugged the machine back in and now when i press the power button it just beeps twice and thats it. It wont turn on at all. what can i do I have a load in there just sitting and the door wont unlock.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
7/30/2013
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hello, Thank you for using this service, I will be helping you with your problem today

Good afternoon. Okay try this, reach up inside where the door lock assembly is and pull the small ring at the bottom of the latch. it faces down when it the machine. this is the emergency door lock release. . remove your clothes and shut the door, hit cancel drain and it should finish and unlock. while you have the door open get the model number off the tag if you could,

Ask Your Own Appliance Question
Customer reply replied 4 years ago

ok I got the clothes out! Smile but it still wont turn on at all it just beeps twice when i hit the power button. Frown I did get he model # XXXXX you though and it is 110.47781 701


 


I just want to finish my laundry so I can have a happy husband and spend some much needed time with our kiddos Smile

okay I need you to make sure the door is shut then unplug the machine. plug it back in and listen for a slight relay click when you plug it back in. its not loud so make sure its quite when you do it. do you hear a click ?
Ask Your Own Appliance Question
when your done doing that leave it plugged in and press the pause/cancel button twice.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

ok pressed it twice


 

okay did the machine go off ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

it wont turn on at all. nothing happened.

you pressed power and it wont come on at all ? what about the click when you unplugged it ? did it click ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

yes it clicked but my machine wont turn on at all. when i press the power button it beeps three times really fast and thats it. no lights no nothing.

Okay one more thing, you cleaned the pump trap out and was there any water in it and is there now ?
Ask Your Own Appliance Question
stand by while I look up the tech info . be back shortly
Ask Your Own Appliance Question
Customer reply replied 4 years ago

yes there was a lot of water when i cleaned it out but now there is only 2-3 tablespoons in there.

Customer reply replied 4 years ago

ok thank you!Smile

Okay reach up and unlock the door one more time then hit power. does it power up ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

the unlocked the first time i did that and it stayed unlocked


 

Customer reply replied 4 years ago

no it wont power up Cry

press and hold the end of cycle button in for 5 seconds. Also please wait till I reply I'm reading tech sheets.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I dont have an "end of cycle button" not sure what you mean.

Okay well I've gone over everything and if what I told you didn't work your CCU is not getting the communication form the user interface. that could be a loose connection on either the CCU or the interface,. you need to remove the top of the machine and check the wiring harness. make sure they are plugged it tight, do you think you can do that ?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

of course before i was a stay at home mom i was a pipeline welder lol I like building things taking them apart and putting them back together :) if that is not the problem do i need to call my local repair guy???

well the F02 was a drain error but The "F70" fault code indicates a lack of communication between the machine control board and the console assembly. And I wanted to help get you going so bad. sorry Frown we did get the clothes out though so thats good. at this point you will need a repair tech to check this.
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

ok I really appreciate all of your help. Thank you so much for telling me how to get the door to unlock so my clothes wouldn't mold and get all stinky! Im sure i will be using that in the future lol. you are awesome!!! Laughing

your very welcome ! good job and thanks , Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3
I have a Whirlpool Cabrio washer model number wtw 6200 SW 3 it will not go into rinse I have already replaced the motor control assembly that I got that from one of your expert text I would like to kn… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an old Kenmore dish washer. It works fine. It has
I have an old Kenmore dish washer. It works fine. It has rust marks on the bottom dishwasher rack where the coating has worn off;. The marks go onto my dishes. I have tr … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
GE Frontload washer GFWH1400D0WW I recently purchased this
GE Frontload washer GFWH1400D0WWI recently purchased this unit at lowes on clearance, it was so cheap I couldn't refuse it. . I was told that it worked however when I got it home it is not working. Th… read more
travis webb
travis webb
tech.
2,413 satisfied customers
I just bought a GE JS760SLSS range. I ruined the top using
I just bought a GE JS760SLSS range. I ruined the cook top using foil to protect top while frying and it burnt into the cooktop. Can I buy a replacement just for the cooktop or do I have to buy a whole… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I am trying to reset my maytag MDB7759AWS dishwasher. 6 to 7
I am trying to reset my maytag MDB7759AWS dishwasher … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The detergent dispenser on my GE Adora dishwasher won't open
The detergent dispenser on my GE Adora dishwasher won't open during cycle, but I can open manually when it's not in use. I tried the electronic reset suggested online. Doesn't do it. It's only a year … read more
travis webb
travis webb
tech.
2,413 satisfied customers
I have a kenmore elite fridge that is shooting water out of
i have a kenmore elite fridge that is shooting water out of the bottom … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Bosch dishwasher will not turn on. We bought it in July
It started turning on and off by itself and then just shut down completely after working for a few loads.… read more
travis webb
travis webb
tech.
2,413 satisfied customers
Could you please advise me of the name of the paste to which
Hi could you please advise me of the name of the paste to which I can clean my cook top brass fittings with … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have 2-1/2 year old GE Monogram Microwave that just
I have 2-1/2 year old GE Monogram Microwave that just stopped heating. All other functions seems to be fine, but no heat? Can you help? … read more
Joel Swenson
Joel Swenson
High School or GED
3,413 satisfied customers
My washing machine cannot detect the precision dispense
My washing machine cannot detect the precision dispense cartridge. i have to cycle the prompts in order for the washer to start. unfortunately, it have never worked from the time of purchase. What do … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
On my Samsung electric range, the display went out so no
on my Samsung electric range, the display went out so no oven control. cook top is working fine … read more
travis webb
travis webb
tech.
2,413 satisfied customers
Just spoke with your assistant who is sending me to a site I
Hi Just spoke with your assistant who is sending me to a site I need to pay for help. I will not be in a position to take the dishwasher apart. Suggestions? When I hit start the cycle status says Upsi… read more
travis webb
travis webb
tech.
2,413 satisfied customers
Pro side by side: Settings were too warm when we took
Pro side by side: Settings were too warm when we took possession of house, set them colder on freezer. Water dispenser quit; icemaker kept working. Shut water switch at wall; disconnected water line a… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Trying to take off the back of the washer back of a GE
Trying to take off the back of the washer back of a GE stackable, model #GTUP27oEM1WW. Have pulled all the screws off the back. Whole purpose is to change out the rear buffer bands on the barrel.… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Washer is leaking out bottom of washer upon filling cycle.
Washer is leaking out bottom of washer upon filling cycle. Motor works perfect. Can this be fixed. Can you repair in Laguna Beach … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a maytag electric dryer are u familiar with these.
I have a maytag electric dryer are u familiar with these … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My GE dishwasher will not drain. Gdt695ss. Hoping to fix
My GE dishwasher will not drain JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model? Customer: gdt695ss JA: Do you plan on doing the work yourself? Customer: Hoping… read more
travis webb
travis webb
tech.
2,413 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x