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I have a Maytag dishwasher Serial # XXXXX which I believe

isn't on the recall list...
I have a Maytag dishwasher Serial # XXXXX which I believe isn't on the recall list. It's leaking and would like to know what's causing that. I think it could be either the drain hose or the seal between the door and the main body/tub. Any ideas? Thanks - Edward
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Answered in 5 minutes by:
7/29/2013
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,851
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! May I please have your model number so I am able to provide you with accurate, model specific information?
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Customer reply replied 4 years ago

Hello good afternoon


 

Hi there! If you could post the model number, we can have a look at what may be causing your leak.
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Customer reply replied 4 years ago

NY1420647

That is the serial number. The model number will look like ABC12ABCD01. It should be on the same tag as the serial number.
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Customer reply replied 4 years ago

I see okay I believe that that is MDBH968AWW2

Perfect, thank you! Where exactly are you seeing the water appear?
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Customer reply replied 4 years ago

I only can say that I find water right beneath the door (not under the dishwasher itself.) the floor. Where the water is leaking from is only me guess.

Okay, so it is likely leaking from the door area. Does it sound like it always has and have you noticed any diminished washing ability?
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Customer reply replied 4 years ago

I didn't pay any attention to other possible improper functions and it dif happen before. My first thought was that perhaps the drain hose was not operating properly. I did open the door once while it was the dishwahser was still running (after I noticed the water on the floor of course) and I found water on the tub - Thought there shouldn't be any, But then I could be wrong.

Does it seem very easy to close the door, like maybe so easy that the seal has been compressed?
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Customer reply replied 4 years ago

Yes it is easy to close the door in a normal way like with a little push to locjk (on the left side of the door.)

I believe I would replace the door gasket. That is really the most common leak source because it is just foam and gets compressed and does not keep a good seal. The old seal will just pull out and the new will push in, it is very easy to replace. There is not much else to leak up there, so I think that will solve the leak issue. The correct seal for your model is available below.


Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

 

 

Door Gasket <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL

 

 

 

 

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

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Customer reply replied 4 years ago

okay will check the type as suggested - where will I buy that. Can you tell me if Home Depot carries them

No, it is a model specific part. It is available below.

Door Gasket <----- CLICK HERE FOR THE CORRECT PART FOR YOUR MODEL
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Customer reply replied 4 years ago

Which gasket exactly that would be - I see two sets - one that is on the frame, the one that is screwed on the side frame and the other is the one that is on the dishwasher body itself. Again is that something that I can do or I need a repairman for that.

That gasket is the one that the door seals against, number 13 below. It is the squishy foam gasket and it just pulls right out and the new one pushes into place.


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Customer reply replied 4 years ago

Looks I know which is which now. Thanks for your help. Will put an order now.

The video below is a similar seal but they install the same, it will help!


CLICK HERE


Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

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Customer reply replied 4 years ago

video very helpful - it is easy to install. How will I get hold of you should I need you again.

You can follow a link that has been sent to your email.
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Customer reply replied 4 years ago

Thanks Kelly - you've been helpful. Will let you know how it went. Bye

Sounds good, thanks!


Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,851
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Kelly and 87 other Appliance Specialists are ready to help you
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Customer reply replied 4 years ago

Hello Kelly - I received the dishwasher door seal/gasket for my Maytag dishwasher as you suggested - it doesn't look it's the correct seal/gasket. It appears to be a bit wider than the one on the dishwasher right now. And the package does say that it is from Whirlpool Corporation Item# 1011918 Part# 99002588. Let me know if this will work or if I should return it for a replacement. Thanks

Whirlpool owns Maytag and I have verified the part you need. The seal may appear to be wider since it is not compressed into the channel yet.
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Customer reply replied 4 years ago

Thanks for your reply - I've installed the part however haven't yet run the dishwasher - will try later tonight Sunday. Will lwt you know how it went.

Sounds good, keep me posted!
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Customer reply replied 4 years ago

Hello Kelly and good morning:


Got that door seal and got it installed. It works fine. Thanks for your help Kelly. Let me know as I need to grade your assistance

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,851
23,851 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

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