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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21966
Experience:  Highly accurate diagnostician with over 30 years experience!
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Hi! My dishwasher gets "stuck" in the wash cycle.... wont

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Hi! My dishwasher gets "stuck" in the wash cycle.... won't advance to rinse on it's own. Any ideas? Thermostat? It still gets damn hot in there so I'm pretty sure it's not the heating element itself.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! Does it get stuck in the main wash cycle after the pre rinse cycles? May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 years ago.

OK hang on....

Customer: replied 3 years ago.

model RJDW2470A

Thank you! Please allow me a few minutes to look.
Number 33 in the breakdown is the thermostat that delays the cycle. It will likely need to be replaced and is mounted directly to the sump assembly. It is accessed by removing the bottom access panel and can be replaced without taking the dishwasher from the cabinet. The correct part for your model is pictured and available below.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!












Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 3 years ago.

Thanks Kelly!


1) Do I have to dis-assemble that entire sump assembly to access the fuse?


3) What kind of ballpark time and "pain-in-the-butt" rating would you call it? If it's going to consume half a day and leave me shouting expletives all afternoon I might just have someone do it for me. If it's relatively quick and straight forward, I'd be happy to do it myself and save the dough. Thoughts?

Save your money, it is very easy! A couple of screws to remove the bracket that secures it to the bottom of the sump and a couple of wires is all that is involved. It is accessible right from the front of the machine. Fifteen minutes with PITB (pain in the butt Wink) rating of a 2 only because you will be working on the floor and under the machine. You can do this!
Kelly and other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hey Kelly... it's a Jade dishwasher. I'm sorry. I opened it up from the bottom but obviously... totally different than the diagram you gave me. Same model # though...

Hmm, can you post a picture because the model number is very specific and for a Jade dishwasher so it should not be different from the picture.
Customer: replied 3 years ago.

ummmm...... any way I can text them to you? can't seem to be able to upload them.

Sorry, we can only use this forum. Can you upload to and send me a link?
Customer: replied 3 years ago.

<a href="<img src="

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" alt=""/><a href="<img src="

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" alt=""/>

Shoot, that didn't work so well.
Customer: replied 3 years ago.

try these... it'll probably get you into my account. and i don't want you to think i'm some crazy ass narcissist. i do some modeling on the side so don't think i just have pics of me for the hell of it.

Well, it only showed those three pics, so no worries there! lol I love your sense of humor, though!

That is the correct breakdown, your motor is pictured below.

The thermostat you need to replace will be where the red arrow is.

Customer: replied 3 years ago.

OK I'll go look. I'm assuming that it will be facing the access opening. If it's in the rear forget it. I'm glad you have a sense of humor too. I come off as being an a-hole frequently haha so it's a relief that I don't have to sugar coat my act. I mean... we're two guys trying to get this thing fixed. I know it wouldn't matter but there are pic of me shirtless and all... oiled up. For photo shoots - fitness modeling etc. I just wanted to be straight about it. You'd be like "Um.... OK. Interesting fellah." I'll be back in touch if I can't find the therm. Looking now.

Okay, keep me posted! I worked in the field for many years and have seen a lot of things. Not much surprises me anymore and I never ask!

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Customer: replied 3 years ago.

Aight... So I opened up the entire panel which I should have done before. Way better access. Live and learn. I found it. How do I get it out? I started unbolting those bolts around it and water started coming out... so I re-tightened. So I need to know how to get the thing OUT. I ALSO need to know what to do in the meantime. Can I bypass it by wiring the two leads together so that da' ladies can use it until I get the new part?

Water will leak out when you remove it, so have towels handy when you go to replace it. You can tape the wires together to bypass it but the water won't get real hot.
Customer: replied 3 years ago.

Done. Thanks again! So... When I re wire the new one... Does it matter which lead gets the white plastic connector and which gets the metal rolled one? I didn't see any discernable markings on the thermostat itself. Also... Seems to me that the assembly can go back into its place in 2 different ways... One with the white facing out and one with the metal facing out. Out meaning me vs the back of the machine. Any of ththis matter? Dkesnt seem like it would from what I saw in there.

It makes no difference either way. You should be in good shape!
Customer: replied 3 years ago.

Hey Kelly,

Mission accomplished but no dice. What do you think? Do I need to call in a pro?