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Remove the front white cover that you see when you open the door. There two 1/4" hexheaded screws on the under side of the white cover. After removing them, the cover will remove. This will expose the cutter grid, and the cooling plate behind it. Please let me know if any of the cutter grid wires are broken, and if any water is running of the cooling plate in the back. Thank you
wires are intact. no water running of plate. only running into back bin. freezing over top layer in that area
Tube is in place
middle wire is off