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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
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Experience:  9+ years being an appliance technician with factory training.
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Kenmore Refrigerator 165A Model # XXXXX Side by side

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Kenmore Refrigerator 165A Model # XXXXX
Side by side with water dispenser/ ice maker.

The Water dispenser is not working and both the fridge and freezer are not cooling.

Hello, and thank you for using this service. I'll be helping you with your problem today.

If you open the freezer door, do you hear a fan running inside the freezer? And if you look at the lower back panel is there any frost on the back panel?

Customer: replied 4 years ago.

Thanks for your response. The fan isn't running. Is the 'lower back panel' behind the lower baskets? If so, no frost on the panel, but icicles on the baskets.

OK so it sounds like your fan motor has likely failed. You'll need to pull everything out of the freezer and remove the screws going into the lower back panel inside the freezer and remove that lower back panel. If the fan above the coils isn't running, you'll want to replace it.

Customer: replied 4 years ago.

Okay thank you.

No problem. And if you need the fan motor, it's part number W10189703. it should cost about $55-60 or so.

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