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Maytag Front Loader MAH2400AWW wont start - electricity is

Maytag Front Loader MAH2400AWW won't...
Maytag Front Loader MAH2400AWW won't start - electricity is fine. I get a Dl signal - door not locked. In fact it seems to be locked normally. I have tried shutting down and restarting. No luck. Suspect either something inside door lock - I cannot see anything. Or else electronic problem. Machine purchased 15 months ago so is out of warranty.
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Answered in 6 minutes by:
7/25/2013
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
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Hello, Thank you for using this service, I will be helping you with your problem today

Good morning. Actually It could still be the lock assembly. Even though the door locks that doesn't mean the board knows its locked. there are switches that send a signal to the control telling the board the door is locked so if the switch is bad the signal doesn't get to the board telling it that its actually locked. I'm pulling up the service sheets for the diagnostic procedure, I'll be back shortly. thanks, Bryan

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Okay on this machine all the tech sheets are in the machine.

See Technical Sheet or Mini Manual packed

behind Toe Panel. remove the tow panel number 22 on this diagram and find the tech sheets. this has the diagnostic procedure in it. let me know when you find that.

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Customer reply replied 4 years ago

OK found the diagnostic sheets


okay it should say on them how to invoke diagnostics does it ?
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Customer reply replied 4 years ago

yes


okay try putting this in diagnostics mode see what comes up
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Customer reply replied 4 years ago

 


I didn't get any response ?
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Customer reply replied 4 years ago

sorry I was playing around with the machine trying to figure it out


Customer reply replied 4 years ago

did you get my last two responses?


only the one where you said you were playing around trying to get it into diagnostics
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Customer reply replied 4 years ago

"service" mode I assume is the same as diagnostics


It is just a matter of pressing two keys Spin and Temperature at the same time for three seconds until control beeps which it did


then there is a page of "test or display" options


Quick Spin Test


Hold Quick Spin Step


Fast Time Down


Quick Service Cycle


HOld quick service cycle


LED/Switch Test


Board Input Test


etc


Not sure which I am supposed to test


does it have door lock test ?
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Customer reply replied 4 years ago

Yes maybe...it seems to be listed as a sub-option under "Board Output Test" I will give it a try - I just did, and the door seems to have locked.


and no error codes?
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Customer reply replied 4 years ago

no none, I tried following the directions on diagnostic codes, press the chime button and rotate and cycle select know, display supposed to show a d...I guess then followed by the diagnostics number, but it didn't I will give it another try


okay, I think the door switch is faulty, let me know if you get an error code the second try. Dl definitely means door lock, I don't think its sending a signal to the board.Door Lock 34001011 Main Product ViewDoor Lock 34001011 Main Product View
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
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Customer reply replied 4 years ago

Guess what. Now the damn machine has started to work again. Somehow all the jiggling convinced the door lock to send a signal to the board!!!


Awesome ! you may want to check the plugs on it though so it doesn't happen again. they may be loose. thanks and have a great day ! , Bryan
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Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
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Experience: 15 yrs. experience as a certified appliance technician.

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